Assistant Manager Customer Care

5 days ago

Lahore, Punjab, Pakistan Cakes & Bakes Full time 1,200,000 - 1,800,000 per year

Job Title: Assistant Manager Customer Care

Location: Lahore

Job Type: Full-Time

Qualification: At least a Bachelor's degree (16 years of education), preferably BBA/MBA/Master's in Marketing.

Experience: Minimum 5–6 years of relevant professional experience in customer care, with a proven track record in:

Skills:

  • Excellent communication (both verbal and written) and interpersonal skills
  • Strong command over MS Office, especially MS Excel
  • Customer-focused mindset with problem-solving abilities
  • Ability to lead and motivate a customer service team
  • Strong analytical, reporting, and coordination skills
  • Professional, composed, and empathetic demeanor in handling customers
  • Ability to work under pressure and ensure service excellence

Responsibilities:

  • Lead the customer care function within the brand management team
  • Handle and resolve customer complaints efficiently and effectively
  • Compile and analyze customer feedback to identify improvement areas
  • Coordinate with sales and operations teams to ensure timely issue resolution
  • Monitor and report on UAN performance and call handling efficiency
  • Prepare and present customer service performance reports to management
  • Recommend and implement process improvements for better customer experience
  • Ensure consistent delivery of high-quality service aligned with brand standards

About Us:

We are a dynamic and forward-looking organization seeking a vibrant individual—preferably female—to lead our customer care operations. This role offers an exciting opportunity to strengthen customer relationships, enhance service quality, and play a key role in brand reputation management.

Why Join Us?

  • Opportunity to lead a key customer-facing function
  • Collaborative and growth-oriented work environment
  • Exposure to brand management and customer engagement strategies
  • Market-driven salary and benefits package
  • Platform to make a meaningful impact on customer experience excellence

Note: Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: Rs100, Rs150,000.00 per month

Work Location: In person

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