Executive Customer Care Training

3 days ago

Lahore, Punjab, Pakistan Ufone 4G Full time 900,000 - 1,200,000 per year

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

This position is responsible for roll out of effective training programs for all customer care functions & Customer Touch Points pertaining to soft skills, product knowledge, etc. The position will also be responsible to assist in identifying training needs, developing new modules, compiling feedback, and Contact Center Agents onboarding.

HOW CAN YOU EXPRESS YOUR TALENT

  • Conduct induction training programs for new call center batches, managing all associated logistics including system access, attendance, and resource allocation.
  • Design, develop, and deliver training and refresher sessions on customer service, soft skills, product knowledge, and SOPs across Customer Care functions.
  • Identify training and development needs through performance scorecards and consultation with functional line managers.
  • Ensure all regional training facilities are fully operational and coordinate with IT and Admin teams to support smooth learning interventions.
  • Continuously update and enhance training content and knowledge assessments to align with current business needs and customer care standards.
  • Pursue continuous self-development and demonstrate professionalism, discipline, and compliance with company policies and code of conduct.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

Minimum:
Minimum a Bachelor's degree from a reputable university.

Preferred:
Degree in Management Sciences/ Train The Trainer Certification will be preferred.

Technical Competenices

  • Training Methodologies
  • Instructional Design Methodologies
  • Training & Development Concepts

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

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