Customer Care Incharge

1 day ago

Lahore, Punjab, Pakistan ZERO Full time 300,000 - 900,000 per year

Zero Beyond Purity is looking for a Customer Service Incharge to lead and enhance our customer support operations. This role is ideal for someone passionate about creating seamless customer experiences — from purchase to after-sales care.

Key Responsibilities:

Manage daily customer interactions through calls, emails, and messages.

Schedule and coordinate product deliveries and installations.

Arrange and monitor customer maintenance services and follow-ups.

Handle after-sales communication to ensure customer satisfaction and timely service.

Maintain accurate customer records and service reports.

Collaborate with logistics and technical teams for smooth operations.

Ensure every interaction aligns with the brand's promise of quality and care.

Requirements:

Qualification: Bachelor's degree in Business Administration, Management, or a related field.

Experience: 2–4 years in customer service, preferably in appliances, wellness, or technology sectors.

Skills: Excellent communication, organization, and problem-solving skills.

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