Customer Care Representative
1 week ago
Customer Care Representative – Ryze
Location: New Karachi industrial area.
Job Type: Full-time
Salary: PKR 35,000
About Us:
Ryze is a premium clothing brand dedicated to creating high-quality, minimalist western wear for men and women. With a strong focus on comfort, clean design, and exceptional customer experience, we are looking for a Customer Care Representative to join our growing team.
Role Overview:
As a Customer Care Representative at Ryze, you will be the first point of contact for our customers. Your role will be to manage queries, resolve concerns, and ensure a smooth shopping experience from order to delivery.
Key Responsibilities:
- Handle customer inquiries via phone, WhatsApp, email, and social media.
- Process orders and coordinate with the warehouse team for dispatches.
- Manage exchanges, returns, and refunds in line with company policies.
- Keep accurate records of customer interactions and order details.
- Ensure customers feel valued and supported at every touchpoint.
- Provide feedback to management on recurring issues or customer insights.
Requirements:
- Excellent verbal and written communication skills (Urdu & English).
- Strong problem-solving and conflict-resolution skills.
- Basic knowledge of e-commerce platforms (Shopify experience is a plus).
- Ability to multitask, stay organised, and work under pressure.
- Prior experience in customer service (mandatory).
What We Offer:
- Competitive salary (PKR 35,000).
- A supportive and collaborative work environment.
- Opportunity to grow with a fast-evolving premium fashion brand.
How to Apply:
If you're passionate about providing excellent customer service and want to grow with a premium fashion brand, send your CV to with the subject line: Customer Care Representative – Ryze.
Job Type: Full-time
Pay: Rs35,000.00 per month
Work Location: In person
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