Operations Manager

1 week ago

Islamabad, Islamabad, Pakistan Zigron Training & Consultancy Services (ZTC Services) Full time 900,000 - 1,200,000 per year


Key Responsibilities:

Oversee daily call center operations and performance

Lead recruitment, training, and team development

Ensure KPIs, quality standards, and client satisfaction are met

Acquire and manage inbound/outbound international campaigns

Maintain strong relationships across the BPO industry to bring in new business


Experience Required:

  • Proven experience as an Operations Manager or similar role in a
    BPO/Call Center environment
  • Strong understanding of international BPO processes, campaign acquisition, and execution
  • Ability to lead teams and manage high-pressure client engagements
  • Excellent leadership, communication, and organizational skills

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