Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan Crewlogix Technologies Full time

Summary

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a smooth and positive customer experience across all communication channels.

Responsibilities

  • Handle customer queries and complaints via chat, calls, and emails.
  • Coordinate with internal departments to ensure timely order follow-ups and issue resolution.
  • Maintain accurate records of customer interactions and feedback.
  • Deliver professional and empathetic communication to enhance customer satisfaction.
  • Identify recurring issues and suggest process improvements to enhance service quality.

Requirements

  • Bachelor's degree or equivalent experience.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and multitasking abilities.
  • Prior experience in customer service or call center roles is a plus.

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