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Customer Service Representative Need For Parents
2 weeks ago
GCE Academy is seeking a Customer Service Representative who will be the first point of contact for parents and teachers. The ideal candidate will handle inquiries, provide accurate information, and ensure smooth communication between the academy, parents, and teachers.
- Serve as the primary contact for parents and teachers regarding academy services.
- Answer calls, respond to messages, and manage queries in a professional manner.
- Guide parents about tutor availability, schedules, and fee structures.
- Coordinate with teachers and management to arrange demos, classes, and feedback sessions.
- Maintain records of inquiries, follow-ups, and finalized tuition.
- Address concerns and resolve issues promptly to ensure client satisfaction.
Requirements:
- Minimum Intermediate Or above
- Prior experience in customer service, educational consultancy, or tutoring academy will be a plus.
- Strong communication skills (English & Urdu).
- Ability to multitask and manage time effectively.
- Proficient in MS Office/WhatsApp/CRM tools.
- Professional, patient, and problem-solving attitude
Job Type: Full-time
Pay: Up to Rs30,000.00 per month
Work Location: In person
