Customer Support Representative

1 day ago

Lahore, Punjab, Pakistan Gravity Force Full time 50,000 - 70,000 per year

Job Title: Customer Support Representative – E-commerce

Location: Bahria Orchard, Lahore, Pakistan

Job Type: Full-Time

About Us

We are a growing e-commerce company based in Bahria Orchard, Lahore, dedicated to providing our customers with a seamless online shopping experience. To support our rapid growth, we are looking for a motivated and customer-focused Customer Support Representative to join our team.

Job Responsibilities

  • Handle incoming customer inquiries via phone, email, chat, and social media.
  • Provide accurate information regarding products, orders, payments, and deliveries.
  • Resolve customer complaints and escalate complex issues to the relevant department.
  • Maintain detailed records of customer interactions in the CRM system.
  • Coordinate with logistics and warehouse teams to ensure timely order fulfillment.
  • Follow up with customers to ensure satisfaction and build long-term relationships.
  • Assist in improving customer support processes and service quality.

Qualifications

  • Bachelor's degree or equivalent (preferred but not mandatory).
  • Prior experience in customer service, e-commerce, or call center will be a plus.
  • Strong communication and problem-solving skills.
  • Proficiency in MS Office and familiarity with CRM tools is desirable.
  • Ability to multitask, prioritize, and work under pressure.
  • Fluency in English and Urdu (spoken and written).

What We Offer

  • Competitive salary package.
  • Growth opportunities within the company.
  • Friendly and professional work environment.

How to Apply

Interested candidates are encouraged to apply through Indeed by submitting their updated resume. Only shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Pay: Rs50, Rs70,000.00 per month

Work Location: In person

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time

    Job Title: Customer Support Representative">Description:We are seeking a skilled and professional customer support representative to join our team.The successful candidate will be responsible for providing exceptional customer service through various communication channels, including phone, email, and chat.This role requires strong problem-solving skills, as...

  • Customer Support Representative

    1 day ago

    Lahore, Punjab, Pakistan Jenpharm Life Sciences. Full time 104,000 - 130,878 per year

    Company DescriptionJenpharm Life Sciences is dedicated to serving the dermatology and medical communities by offering innovative remedies. We aspire to make a significant presence in the cosmeceutical market, helping individuals feel better about their appearance. Our commitment is to create impactful solutions that improve the well-being of our...

  • Customer Support Representative

    5 days ago

    Lahore, Punjab, Pakistan Aiva Creative Full time 300,000 - 600,000 per year

    Customer Support Representative (CSR) – OnsiteLocation:Faisalabad (Warehouse)Experience Required:Minimum 3+ years (Clothing / Fashion Industry preferred)Job Description:We are looking for an experienced Customer Support Representative (CSR) to join our warehouse team in Faisalabad. The ideal candidate must have strong communication skills and prior...

  • Customer Support Representative

    5 days ago

    Lahore, Punjab, Pakistan Hurak Technologies Full time $3,000 - $5,000 per year

    *Excellent spoken and written English is a must.About CompanyHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Support Representative.Position...

  • Customer Support Representative

    5 days ago

    Lahore, Punjab, Pakistan Zpayso Full time 400,000 - 450,000 per year

    The Customer Support Representative will serve as the first point of contact for our customers, handling inquiries, complaints, and support requests through phone, email, and chat. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset to ensure high-quality service and customer satisfaction.Key...

  • Customer Support Representative

    5 days ago

    Lahore, Punjab, Pakistan Hurak Education Services Full time 65,000 - 100,000 per year

    *Excellent spoken and written English is a must.About CompanyHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years, and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Service...

  • Customer Support Representative

    5 days ago

    Lahore, Punjab, Pakistan RepMeUp Full time 50,000 - 60,000 per year

    We are looking for a proactive and detail-oriented Customer Support Representative (Email Support Only) to join our team. The position is In-House (No remote work) and based in Lahore. If you are not based in Lahore or looking for a remote work opportunity, this position is not for you.Responsibilities:Handle 70-80 customer support tickets daily using...

  • customer support representative

    4 days ago

    Lahore, Punjab, Pakistan DYNAMIC SOLUTIONS Full time 100,000 - 200,000 per year

    Hiring: Customer Success Representative – LahoreCompany: Dynamic SolutionsLocation: On-site, LahoreJob Type: Full-timeAbout Us:Dynamic Solutions is a leading BPO & software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.Your Role:Be the first point of contact for customers via calls, chats, and...

  • Customer Sales Support Representative

    2 days ago

    Lahore, Punjab, Pakistan Nestors Global Pvt Ltd Full time 80,000 - 150,000 per year

    Job Description: Customer Sales Support RepresentativePosition: Customer Sales Support RepresentativeLocation: [Lahore/Onsite]Company: [Nestors Global Pvt. Ltd]About Us:Nestors Global is a leading writing services company dedicated to providing high-quality content solutions to a diverse range of clients. We specialize in delivering professional writing...

  • Customer Support Representative

    3 days ago

    Lahore, Punjab, Pakistan HR WAYS Full time

    Customer Support Representative role for a leading data and research company empowering informed decisions in Pakistani markets through unbiased insights, advanced platforms, and tailored solutions.Our client is a leading data and research company empowering informed decisions in Pakistani markets through unbiased insights, advanced platforms, and tailored...