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Customer Support Representative
2 weeks ago
*Excellent spoken and written English is a must.
About Company
Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Support Representative.
Position Title: Customer Support Representative
Timing: 12:30 PM to 9:30 PM.
Location: DHA Phase 6 Lahore
Job Type: On-Site
Responsibilities
- Handle Queries, Requests and Complaints from customers tactfully.
- Class management, Exam bookings, certifications and any other operational task.
- Follow standard processes and procedures when it comes to providing the solution.
- Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
- Achieve superior customer engagement and ensure a significant improvement in customer experience.
- Must be able to overcome objections and handle customer pushback.
Qualifications
- Bachelor's degree or relevant work experience
- Proficiency in English skills, both writing and verbal
- 1 or 1+ year of experience, Fresher's can also apply.
