Customer Support Representative

6 days ago

Lahore, Punjab, Pakistan TransData Full time 1,200,000 - 3,600,000 per year

Company Description

TransData is a global leader in providing Digital Workforce solutions and AI-powered business services with a presence in the US, Europe, and Asia. For over 20 years, we have helped businesses achieve scalability, efficiency, and excellent customer experiences through business process outsourcing. We specialize in integrating AI, intelligent process orchestration, and business transformation to deploy digital agents that streamline workflows, reduce costs, and enhance agility. Our goal is to create long-term partnerships that empower businesses to innovate and lead in the digital age.

Role Description

This is a full-time on-site role located in Lahore for a Customer Support Representative (Truck Dispatch). The Customer Support Representative will handle day-to-day tasks such as assisting customers with their inquiries, ensuring customer satisfaction, resolving issues, providing excellent customer service, and troubleshooting any problems that may arise during truck dispatch operations. The role involves effective communication with customers and coordinating with the truck dispatch team to ensure timely and accurate deliveries.

Qualifications

  • Customer Support and Customer Service skills
  • Experience in ensuring Customer Satisfaction and handling Communication
  • Ability to perform Troubleshooting and resolve issues effectively
  • Strong problem-solving abilities and attention to detail
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently
  • Previous experience in truck dispatch or logistics is a plus

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