Customer Support Representative

5 days ago

Lahore, Punjab, Pakistan Dost Full time 900,000 - 1,200,000 per year

We are looking to hire for one of our international clients

Position:
Customer Support Representative

Location:
Gulberg, Lahore

Timings:
6pm-3am (Onsite)

Type

Full-time - Onsite

Position Overview

As a CSR, you play a crucial role in delivering exceptional support to our app users and maintaining the app's positive reputation. Your primary responsibility is to address user inquiries, resolve issues, and ensure a seamless experience for players who earn rewards by installing games and achieving milestones.

Key Responsibilities

  • Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know we're committed to resolving their issues while maintaining a positive public image and app rating.
  • User Support: Handle incoming user emails, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions.
  • Escalation Management: Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction.
  • Communication: Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users.

Qualifications

  • 1+ year of experience in Online Customer Support
  • Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.
  • Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution.
  • Ability to prioritize and escalate urgent matters appropriately.
  • Customer-focused mindset with a commitment to delivering a positive user experience.
  • Familiarity with mobile apps and basic troubleshooting processes is a plus.
  • This position is ideal for someone passionate about helping users, solving problems, and contributing to the success of a growing app by ensuring player satisfaction.

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