Customer Support Representative

2 hours ago

Lahore, Punjab, Pakistan Live Support Limited Full time 250,000 - 500,000 per year

Customer Support Representatives (E-commerce Experience Must)
—
Gulberg (Onsite)

Location:
Gulberg (on-site)

Morning, Evening, Night

Open Positions:
3

Compensation:
Competitive salary

About the Role

We are hiring Customer Support Executives to deliver high-quality service for B2B e-commerce clients. You will handle inbound calls, emails, and other support channels, follow clear SOPs, and help improve customer satisfaction and retention.

Key Responsibilities

  • Respond to customer inquiries via chat and email with accuracy and empathy
  • Troubleshoot order, billing, and product issues using internal tools and SOPs
  • Maintain response time, quality, and CSAT targets (KPIs)
  • Document interactions, escalate issues appropriately, and suggest process improvements

Requirements

  • Fluent English (spoken and written) with minimal to no errors; this is a must
  • Background in Customer Service is a must and in e-commerce is a must
  • Experience in technical support (Bonus)
  • Reliability, attention to detail, and a problem-solving mindset

Training, Quality, and KPIs

  • New hires complete a paid training program (6 days per week)
  • You must meet defined quality standards and KPIs
    within 30 days of training
    ; failure to do so may result in backfilling the role
  • End-of-training assessment:
  • If you do not pass, you will receive
    3 additional days of training
    and a
    re-test
  • Failure of the second test means you will not be hired

How to Apply

Send your resume to

with the subject line:

Application —
Customer Support Representatives (E-commerce Experience Must) — Gulberg (Onsite)

Optional: create a loom video/include a short paragraph (4–5 sentences) describing a time you turned an unhappy customer into a satisfied one.

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