Customer Success Representative

2 weeks ago

Karachi, Sindh, Pakistan Scents N Stories Full time 180,000 - 240,000 per year

Requirements
Experience :

  • Proven experience in customer success, sales, or client management.
  • Excellent verbal and written communication skills in Urdu and English.
  • Proficient in Microsoft Excel and reporting.
  • Strong follow-up and organizational skills.
  • Ability to handle multiple tasks and maintain attention to detail.
  • Customer-oriented mindset with a problem-solving approach.

Preferred

  • Experience in a sales or retail environment.
  • Familiarity with CRM systems.

Job Description :
Job Summary
We are looking for a proactive and customer-focused Customer Success Representative to manage our existing client base, drive engagement, and support sales initiatives. The ideal candidate will be fluent in Urdu and English, comfortable with calling and following up with customers, and skilled in reporting and Excel.

Key Responsibilities

  • Reach out to existing customers via phone and email to maintain relationships and ensure satisfaction.
  • Engage customers with updates, offers, and product information to enhance their experience.
  • Follow up on leads and sales opportunities, ensuring closure from first contact to last mile.
  • Assist the sales team in upselling and cross-selling products/services.
  • Maintain accurate customer records and track interactions using CRM tools.
  • Prepare and share regular reports on customer engagement, lead status, and sales performance.
  • Analyze data using Excel to identify trends and opportunities for improving customer success.
  • Communicate professionally in both Urdu and English, adapting to customer preferences.

  • Customer Success Manager- Karachi

    2 weeks ago

    Karachi, Sindh, Pakistan D·engage Full time 900,000 - 1,200,000 per year

    D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are looking for a Customer Success Manager, who will be responsible for retaining...

  • Manager of Customer Success

    2 weeks ago

    Karachi, Sindh, Pakistan iTack Solutions Full time $60,000 - $80,000 per year

    iTack Solutions is a global leader in Health IT, providing advanced software solutions for healthcare organizations. Our mission is to streamline healthcare workflows, improve patient outcomes, and deliver top-tier customer support. We are looking for a Customer Success Team Lead to drive customer satisfaction, oversee software deployments, and ensure a...

  • Customer Success Lead

    2 days ago

    Karachi, Sindh, Pakistan Burjline Builders Full time 1,200,000 - 3,600,000 per year

    Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently. We're looking for a Customer Success Specialist who can bring structure, clarity, and impact to our customer success function. The ideal candidate...

  • College Counselor

    2 weeks ago

    Karachi, Sindh, Pakistan Success Factor Full time

    Company DescriptionSuccess Factor is an educational consulting, training, and awareness company based in Karachi, Lahore and Islamabad, Pakistan. We specialize in helping students realize their higher education potential by providing mentorship and university placements in top-ranked global institutions. With strong industry connections locally and...

  • Customer Success

    2 weeks ago

    Karachi, Sindh, Pakistan Webocom Studio Full time 1,200,000 - 3,600,000 per year

    We're looking for a dynamic Sales Executive to join our team and help us expand our client base with innovative solutions.Company DescriptionAt Webocom Studio, we are more than just a digital solutions provider we are growth partners for businesses looking to stand out in today's competitive world. Our mission is to empower brands with innovative,...

  • Customer Service Representative

    2 days ago

    Karachi, Sindh, Pakistan Home Pakistan Group Full time 300,000 - 600,000 per year

    *Role Desc*riptionThis is a full-time on-site Customer Service Representative role located in Karāchi. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, enhancing customer service, and improving the overall customer experience on a day-to-day basis.QualificationsCustomer Service...

  • Customer Service Representative

    2 days ago

    Karachi, Sindh, Pakistan Riuman International Full time 250,000 - 750,000 per year

    Company DescriptionAt Riuman International, we are dedicated to pursuing customer satisfaction as our prime goal. We are committed to providing quality products that meet customer requirements. Our management system is designed to ensure continuous improvement, strengthening our actions and results. We ensure that our policy principles are well-known,...

  • Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan ALZOHAIB Full time

    Company DescriptionALZOHAIB Textile is one of Pakistan's leading textile conglomerates, with over three decades of experience in producing high-quality fabric. Renowned for innovation and traditional yet elegant designs, our in-house brands are extremely popular. We offer a diverse range of products catering to all societal classes, including brands like...

  • Customer Service Representative

    2 days ago

    Karachi, Sindh, Pakistan HS Global Consultants Full time 250,000 - 500,000 per year

    Company DescriptionHS Global Consultants provides customized educational counseling and visa assistance services, leveraging a network of partnerships with over 100 leading universities worldwide. By integrating technology, we connect students and professionals with university mentors to maximize their educational potential. Our holistic and personalized...

  • Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan SL Basics Full time 150,000 - 250,000 per year

    Company DescriptionEstablished in 2019, SL Basics is an organic skincare brand founded by renowned Dr. Shaista Lodhi. The skincare range is curated with nature's finest ingredients and formulated by a team of herbalists to treat common skincare concerns such as acne, dullness, pigmentation, dark circles, and discolored lips naturally. Designed for both men...