Customer Success Manager

3 days ago

Islamabad, Islamabad, Pakistan TechFinity LLC Full time 900,000 - 1,200,000 per year

About Techfinity:

Techfinity is a dynamic 
Systems Integration (SI)
 company delivering innovative technology solutions across multiple industries. We partner with leading 
international technology providers
 and work with major organizations in 
Pakistan's telecom and banking sectors
. Our mission is to help clients achieve operational excellence through smart integration, automation, and continuous support.

Role Overview:

We're looking for a 
Customer Success Manager (CSM)
 who will be the primary point of contact for our clients, ensuring they receive maximum value from our solutions. The ideal candidate is passionate about building long-term relationships, driving customer satisfaction, and enabling business growth through proactive engagement and strategic guidance.

Key Responsibilities:

  • Serve as the main liaison between clients and internal teams, ensuring smooth project delivery and post-deployment support.
  • Understand client needs, business goals, and success metrics to align Techfinity's solutions effectively.
  • Drive customer adoption, retention, and satisfaction through regular communication and strategic account management.
  • Collaborate with technical and delivery teams to resolve issues promptly and efficiently.
  • Identify opportunities for upselling, cross-selling, and expanding customer engagement.
  • Conduct regular performance reviews and prepare client success reports.
  • Support pre-sales and proposal processes when needed.

Requirements:

  • Bachelor's degree in Business, IT.
  • 4–6 years of experience in customer success, account management, or client relationship roles, ideally within the 
    telecom, banking, or IT/SI industry
    .
  • Strong communication, negotiation, and stakeholder management skills.
  • Ability to understand technical solutions and translate them into business value.
  • Self-driven, organized, and capable of managing multiple clients simultaneously.

Why Join Techfinity:

  • Work with international partners and leading industry clients.
  • Collaborative and growth-oriented work culture.
  • Opportunity to make a direct impact on customer success and business outcomes.
  • Competitive compensation and professional development opportunities.

If you're passionate about customer success and want to grow with a forward-thinking tech company, we'd love to hear from you

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