Inbound Specialist

3 days ago

Karachi ShahraEFaisal, Pakistan Zue Pvt Ltd Full time 600,000 - 1,200,000 per year

Location: Main Shahra-e-Faisal, Karachi

Shift Timings: 07:00 PM to 04:00 AM PKT

Working Days: Monday to Friday

Employment Type: Full Time and Onsite

Position Overview:

Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.

Key Responsibilities:

  • Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.
  • Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.
  • Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.
  • Promote and educate customers on self-service tools for improved efficiency.
  • Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.
  • Stay updated on company products, services, and policies to provide informed support.
  • Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.

Requirements:

  • Minimum 2 years of US customer service experience.
  • Bachelor's degree or A-Levels.
  • Proficiency in MS Office Suite.
  • Exceptional English communication skills (written and verbal).
  • Flexibility to work USA shift timings.

Perks and Benefits:

  • OPD and IPD Health facility for self, dependents, and parents
  • Life Insurance Coverage for self
  • Fuel Card for Male Employees
  • Free Pick & Drop for Female Employees
  • In-House Gym Facility
  • Paid Leaves & US Holidays
  • Referral Bonus

Job Type: Full-time

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • If selected, can you join us immediately?
  • Residential Area in Karachi?
  • Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time?

Work Location: In person

  • Inbound Sales Specialist

    1 day ago

    Karachi, Sindh, Pakistan E-Payments Solutions Full time 400,000 - 600,000 per year

    Company DescriptionE-Payments Solutions is a global leader in integrated payment and connectivity services, dedicated to connecting businesses and consumers with secure and innovative platforms. As an authorized dealer of internet and cable services, we focus on delivering reliable, high-speed internet connections and simplifying digital transactions. Our...

  • Hubspot CRM Specialist

    1 week ago

    Karachi Shahra-E-Faisal, Pakistan Dany Tameerat Full time 480,000 - 720,000 per year

    We are seeking a detail-oriented and results-driven HubSpot CRM Specialist to manage, optimize, and enhance our HubSpot CRM system. The ideal candidate will be responsible for ensuring smooth CRM operations, streamlining workflows, maintaining data accuracy, and driving automation to support sales, marketing, and customer success teams. This role requires a...

  • Inside Sales Specialist

    1 week ago

    Karachi Shahra-E-Faisal, Pakistan Dotline Technologies Full time 360,000 - 480,000 per year

    We are looking for a proactive and tech-savvy Inside Sales Specialist to join our ICT solutions and services team. In this role, you will be responsible for identifying business opportunities, engaging with prospects, and driving sales of ICT solutions including cloud services, networking, cybersecurity, software, and managed IT services. You will...

  • Sales Specialist

    1 day ago

    Karachi, Sindh, Pakistan ConnAct Full time 800,000 - 1,500,000 per year

    Job Title:Sales Specialist – US TelecomLocation:Shahrah e Faisal, PECHS Block 6, Karachi (Onsite)Timings:Night Shift (US Timings - US Campaign)Experience:2–3 years in International Sales (US Telecom preferred)Salary Range:PKR 80k to 150k (Based on exp) + CommissionConnActis hiring experiencedInbound Sales Specialistsfor our growing US Telecom campaign....

  • Sales And Marketing Specialist

    7 days ago

    Karachi, Sindh, Pakistan Voxell Connect Full time 600,000 - 1,200,000 per year

    Company DescriptionVoxell Connect specializes in Digital Marketing, Lead Generation, Inbound & Outbound Sales, Customer Support, Call Center Services, Technical Support, Chat Support, and Email Marketing. We collaborate with a diverse range of National and International Clients to offer comprehensive and effective solutions.Role DescriptionThis is a...

  • Calling Specialist

    1 week ago

    Karachi, Sindh, Pakistan Street Pharma Full time 420,000 - 630,000 per year

    About the Role:We are looking for a Calling Specialist with a neutral or American accent to join our team. The ideal candidate should have excellent communication and persuasion skills, along with a confident and friendly phone presence.You will be responsible for making outbound and inbound calls, engaging with clients or leads, and maintaining a...

  • SEO & Growth Marketing Specialist

    1 day ago

    Karachi Gulshan-E-Iqbal, Pakistan Kodexo Labs Full time 1,200,000 - 3,600,000 per year

    About Kodexo LabsKodexo Labs is a fast-growing AI and software solutions company helping businesses build mobile apps, enterprise platforms, and automation systems. We're looking for a Growth-Focused SEO & Marketing Specialist who can generate leads, traffic, and visibility using modern SEO strategies, AI-driven optimization, Local SEO (GBP), and inbound...

  • AI Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Dream Editing Full time 600,000 - 1,200,000 per year

    We are looking for anAI Specialistwho has hands-on experience with building and managing:AI chatbots, call agents (inbound & outbound)Automation workflows using tools like n8n, Zapier, Make, Pipedream, Botpress, Vapi, Retell, etc.JHL, vWeb, and other web automation toolsAI integrations with different apps and APIsLocation preference:Karachi, Pakistan...

  • Inside Sales Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Dotline Technologies PK Full time 300,000 - 600,000 per year

    Company DescriptionDotline Technologies, established in 2016, is a leading system integrator and IT consulting services provider based in Pakistan. The company specializes in building ICT infrastructure solutions for various organizations. Dotline Technologies combines deep-level business and technical expertise with knowledge of current technologies and a...

  • Front Sales Specialist

    1 day ago

    Karachi, Sindh, Pakistan Rigelonic Full time 600,000 - 1,200,000 per year

    𝐇𝐢𝐫𝐢𝐧𝐠: 𝐁𝐚𝐫𝐤 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 - 𝐅𝐫𝐨𝐧𝐭 𝐒𝐚𝐥𝐞𝐬Are you an expert in sales with a talent for interacting with leads and excellent communication skills? Become a member of our vibrant team and assist us in leveraging the SalesBark platform to propel growth. Location: Phase 5, DHA,...