Training Manager

2 days ago

Rawalpindi Satellite Town, Pakistan AKY Services Pvt. Ltd Full time 600,000 - 720,000 per year

Join Leads Expert BPO as Our Call Center Training Manager

Position: Training Manager

Salary: PKR 50,000 (Fixed)

Location: Rawalpindi / Islamabad

Shift: Night Shift (Monday – Friday)

Why This Role?

At Leads Expert BPO, we don't just make calls — we create conversations that convert. Behind every successful agent stands a trainer who ignites confidence, builds skill, and drives performance. That's where you come in.

We're looking for a passionate and energetic Call Center Training Manager who can transform rookies into high-performing agents and sharpen the skills of experienced team members. If you have the drive, communication flair, and leadership to inspire a sales floor, this is your chance to make an impact.

What You'll Do:

  • Design and deliver engaging, results-oriented training sessions for new and existing agents.
  • Develop sales, communication, and compliance skills through interactive sessions.
  • Monitor agent performance post-training and provide targeted coaching.
  • Create training materials, roleplays, and activities that make learning fun and effective.
  • Collaborate with team leads and QA to identify and bridge skill gaps.
  • Keep training sessions lively, practical, and performance-focused.

What We're Looking For:

  • Proven experience as a Call Center Trainer (required).
  • Excellent English communication skills — both spoken and written.
  • Strong understanding of sales processes, customer service, and compliance.
  • Ability to motivate, mentor, and engage trainees effectively.
  • Creative mindset with a knack for making learning interactive and impactful.

What You Get:

  • Fixed Salary: PKR 50,000
  • A platform to shape the next generation of Leads Expert BPO agents.
  • Opportunities for professional growth in a supportive environment.
  • The chance to be the voice behind the voices that drive success.

How to Apply

If training is your passion and turning potential into performance excites you, we'd love to meet you

Contact HR:

At Leads Expert BPO, you don't just train teams — you build winners. Join us and make your mark today.

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Education:

  • Intermediate (Required)

Experience:

  • Call Center : 1 year (Preferred)

Location:

  • Rawalpindi Satellite Town (Preferred)

Work Location: In person

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