Head of Quality Assurance

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

In Research and Development, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance.

We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality.

The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation.

The Head of Quality Assurance ensures that all QA activities at Reckitt's Mauripur Factory comply with local regulations, global policies, and GMP standards. The role oversees product release decisions, quality systems, audits, CAPA, and regulatory compliance while driving a strong QA culture. Responsibilities include managing quality processes, inspections, deviations, change controls, and customer complaints, alongside ensuring smooth NPD/EPD transitions into manufacturing. The position requires strong leadership, regulatory expertise, and the ability to balance compliance with operational pressures to safeguard product quality, safety, and compliance.

• Ensure compliance of QA activities with local regulations, GMP, and Reckitt global policies.
• Authorize final release or rejection of finished products as per SOPs and Drug Act requirements.
• Establish, maintain, and monitor the Quality Management System (QMS) and related procedures.
• Approve executed batch records and certify production batches before release.
• Implement product quality and validation plans to ensure robust manufacturing and packaging processes.
• Conduct internal audits, support GMP audit programs, and oversee inspection/testing plans.
• Ensure effective deviation handling, CAPA, and change control processes.
• Review and approve Annual Product Reviews (APR) with corrective action plans.
• Monitor adherence to quality control procedures during every production step.
• Investigate customer complaints and identify preventive measures to avoid reoccurrence.
• Maintain batch history records, finished product/raw material samples, and quality documentation.
• Analyze quality data, track KPIs, and implement process improvements.
• Collaborate with supply and regulatory teams to uphold QA culture and standards.
• Ensure smooth transition of NPD/EPD projects into manufacturing operations.
• Lead and develop QA teams while fostering a positive, compliance-driven culture.

• Doctor of Pharmacy (Pharm-D) or Bachelor's in Pharmacy (minimum requirement).
• At least 7 years overall, with a minimum of 5 years in quality control and testing of drugs.
• Preferred Qualification*: MBA/MPhil or equivalent business-related degree for added leadership and management exposure.
• Strong understanding of product safety, quality, efficacy, and compliance risks.
• Regulatory Knowledge: Clear knowledge of relevant regulations such as Drug Act 1976, DRAP Rules 2012, ISO standards, and ICH guidelines

Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&D, Product Lifecycle Management.

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.