Director of Client Services

Company Description

At SPARK, we build lasting, quality brands based on a solid understanding of your business. Our innovative, bold, collaborative, and adventurous team works with you to create immersive brand and digital experiences. We are driven by our unwavering passion for quality, precision, and clarity. Our award-winning team brings together diverse perspectives to create brands, reports, and user experiences that have a real impact, delivering strong, purposeful, and lasting connections with your customers.

Role Description

This is a full-time on-site Director of Client Services role at SPARK in Lahore. As a CS Director, you will oversee all aspects of our Agency. You will collaborate with cross-functional teams and clients to develop advertising strategies and objectives, manage and allocate resources, drive campaign strategies and execution, and analyze campaign performance. You will lead and inspire a team to deliver exceptional advertising campaigns that meet client objectives and drive business results.

• Own client relationships and work with exceptional organizational and relationship skills.
• Serve as a point for client-service philosophy; ensuring quality work from the team to meet/exceed client expectations.
• Translate client business needs into communications action steps with a solution-oriented focus.
• Responsible for budget management on accounts stays ahead of budget issues and is proactive to ensure account profitability.
• Provide overall strategic counsel to clients.
• Ability to provide counsel and strategy for branding, reputation management, and integrated marketing; embraces and understands the principles of integrated marketing communication.
• Aptitude for thinking creatively and sharing those creative ideas with clients.
• Stays abreast of emerging technology and recognizes opportunities to apply the technology to meet client goals.
• Demonstrates commitment to industry, agency, and clients by mastering industry knowledge and trends and understanding clients' business in "off time."
• Agency Sales and Business Development
• Identifying opportunities to expand client relationships through cross-servicing.
• Lead Agency pitches to prospective clients and grow agency top-line revenue.
• Create strategic proposals to promote services.
• Front end and manage the client relationship.
• Scan for marketing opportunities and participate in tenders to attract high-value agency projects.
• Manage every communication element of advertising and marketing including creative, copy, layouts, and production.
• Manage service providers, suppliers, and onsite requirements.
• Embrace cultural values; active participation and advocacy.
• Meticulously run day-to-day operations of a full-service Integrated Ad Agency, supervise the team's output, and troubleshoot problems and issues.
• Manage the Finance Strategy by coordinating the overall budget process, and annual budget plan and taking responsibility for achieving the agreed profitability and monthly targets.
• Manage the Marketing Strategy by image building, corporate communications, and brand projection to rapidly grow the company's exposure to both corporate and government sectors.
• Manage the HR & Admin Strategy by training and developing the team to learn and adapt to the latest advertising trends, improving the quality of proposals, and evaluating employees' work performance.
• Supervisory responsibilities; identifies staffing issues and needs, adopts or creates processes, documentation, and templates to meet those needs.
• Identifies/Integrates new communications capabilities and solutions and engages others.
• Instills confidence and motivates/inspires clients and colleagues.
• Effectively manages projects using resources and capabilities and effectively
• Collaborative spirit to work towards the best outcome for clients and the agency.
• Effectively resolves conflict with clients and within teams.
• Manage the marketing department and mentoring
• Oversee job cards, daily worksheets, all design and creative content, website development, and conceptualization.
• Approve all peripherals being created for events and external clients.
• Develop and implement ideas to ensure the smooth operation of the department.
• Maintaining acceptable profit margin within accounts managed and exceeding billable goals.

Qualifications

• Minimum of 8 years of experience in advertising, with a focus on strategy, campaign management, and team leadership
• Demonstrated expertise in developing and executing successful advertising campaigns across various channels and platforms
• Strong knowledge of advertising industry trends, best practices, and emerging technologies
• Excellent leadership and management skills, with the ability to motivate and inspire a team
• Ability to collaborate cross-functionally and work effectively with clients
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Bachelor's or Master's degree in Marketing, Advertising, or a related field