Customer Support Representative

4 days ago

Lahore, Punjab, Pakistan Abacus Outsourcing Full time 504,000 per year

Job Description:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Representatives. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a positive customer experience through effective communication.

Key Responsibilities:

  • Handle inbound and outbound calls in a professional manner.
  • Assist customers with queries, complaints, and service requests.
  • Maintain accurate records of customer interactions.
  • Ensure first-call resolution and provide timely follow-ups.
  • Collaborate with team members to achieve targets and improve service quality.

Requirements:

  • Graduation (Bachelor's degree is mandatory).
  • Good communication skills (Urdu & English).
  • Problem-solving attitude and customer-oriented mindset.
  • Ability to work under pressure and manage multiple tasks.
  • Flexible to work in all shifts (morning, evening, night).

Job Type: Full-time

Pay: Rs37, Rs42,000.00 per month

Work Location: In person

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