Sales & Operations Officer

4 weeks ago

Sindhi Muslim Housing Society, Pakistan Sirajia group Full time 40,000 - 800,000

Job Title: Sales & Operations Officer
Location: Karachi
Job Type: Full-Time
Industry: Religious Tourism / Travel Services
Reporting To: Regional Manager / Head of Sales

Job Summary:
We are looking for a motivated and professional Sales & Operations Officer to join our team in Karachi Office. The ideal candidate will be responsible for handling client interactions, promoting and selling Hajj and Umrah packages, and managing the day-to-day operational tasks of the office. This is a client-facing role that requires strong communication skills, sales acumen, and the ability to handle office responsibilities independently.

Key Responsibilities

Sales and Client Handling

  • Respond to customer inquiries via phone, WhatsApp, email, and in person
  • Promote Hajj and Umrah packages by understanding client requirements and offering suitable options
  • Follow up on leads and work to convert them into confirmed bookings
  • Generate and share quotations and travel package details
  • Maintain accurate records of leads, bookings, payments, and communication in CRM or other systems

Operations and Office Management

  • Manage day-to-day office tasks including documentation, filing, and client correspondence
  • Coordinate with the head office for confirmations, ticketing, visa updates, and other operational needs
  • Assist in the preparation and verification of client documents and travel requirements
  • Support the execution of transportation, accommodation, and travel logistics in line with company policy

Customer Support and Relationship Management

  • Build and maintain relationships with clients before and after booking
  • Provide clear information about itinerary, orientation schedules, and required preparations
  • Handle client concerns with professionalism and escalate complex issues when necessary

Requirements

  • Bachelor’s degree in Business Administration, Marketing, Tourism, or a related field (preferred)
  • 1 to 3 years of experience in sales, customer service, or travel-related services
  • Respective experience in Hajj, Umrah, or religious tourism operations will be preferred
  • Strong verbal and written communication skills in Urdu and English
  • Proficiency in Microsoft Office, WhatsApp Business, and familiarity with CRM tools
  • Ability to work independently and manage responsibilities with minimal supervision

What We Offer

  • A meaningful career in a purpose-driven organization
  • Market-competitive salary and performance-based incentives
  • Supportive and professional working environment
  • Opportunities for growth and career development within the company

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