
Assistant Front Office Manager
4 weeks ago
Direct message the job poster from Zameen.com
Hotel One Vogue-Mall 35 Rawalpindi is Hiring
Overview
Take full responsibility for the day-to-day operations of the front of house, ensuring high standards of customer service, maintaining the property's image, and managing back-office functions.
Duties & Responsibilities
- Maximize profits and achieve financial targets.
- Control operational costs effectively.
- Motivate and lead the team, ensuring legal compliance.
- Implement improvements to maintain high performance standards.
- Ensure maximum guest satisfaction to encourage repeat business.
- Manage budgets, financial plans, and expenditure.
- Drive sales to achieve maximum revenue.
- Maintain brand standards across the team.
- Supervise maintenance, supplies, renovations, and furnishings.
- Ensure effective security measures.
- Manage weekly accounts and ensure compliance with audit procedures.
- Operate within set budgets for food, linen, and cleaning to meet service standards.
- Control cash handling and ensure accurate recording of payments.
- Manage stock levels, conduct timely stock takes for accounting.
- Develop initiatives to increase sales and meet/exceed targets.
- Oversee customer service to exceed expectations.
- Monitor and address customer complaints, analyzing feedback for improvements.
- Resolve customer issues promptly and effectively.
- Implement health and safety procedures per company standards.
- Provide detailed reports to management.
- Coordinate with suppliers to ensure effective delivery of products and services.
- Mid-Senior level
- Full-time
- Administrative, Customer Service, and Supply Chain
- Hospitality and Hotels and Motels
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