Assistant Front Office Manager

21 hours ago


Rawalpindi Cantonment, Pakistan Zameen Full time
Assistant Front Office Manager (Mall 35 Facility Management)

Direct message the job poster from Zameen.com

Hotel One Vogue-Mall 35 Rawalpindi is Hiring

Overview

Take full responsibility for the day-to-day operations of the front of house, ensuring high standards of customer service, maintaining the property's image, and managing back-office functions.

Duties & Responsibilities

  1. Maximize profits and achieve financial targets.
  2. Control operational costs effectively.
  3. Motivate and lead the team, ensuring legal compliance.
  4. Implement improvements to maintain high performance standards.
  5. Ensure maximum guest satisfaction to encourage repeat business.
  6. Manage budgets, financial plans, and expenditure.
  7. Drive sales to achieve maximum revenue.
  8. Maintain brand standards across the team.
  9. Supervise maintenance, supplies, renovations, and furnishings.
  10. Ensure effective security measures.
  11. Manage weekly accounts and ensure compliance with audit procedures.
  12. Operate within set budgets for food, linen, and cleaning to meet service standards.
  13. Control cash handling and ensure accurate recording of payments.
  14. Manage stock levels, conduct timely stock takes for accounting.
  15. Develop initiatives to increase sales and meet/exceed targets.
  16. Oversee customer service to exceed expectations.
  17. Monitor and address customer complaints, analyzing feedback for improvements.
  18. Resolve customer issues promptly and effectively.
  19. Implement health and safety procedures per company standards.
  20. Provide detailed reports to management.
  21. Coordinate with suppliers to ensure effective delivery of products and services.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative, Customer Service, and Supply Chain
Industries
  • Hospitality and Hotels and Motels
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