Customer Success Specialist

5 days ago

Lahore, Punjab, Pakistan Qualityresourcepvt Full time
Overview

Quality Resource Private Limited, a multinational digital marketing company, enables organizations of all sizes to manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile apps development. We're currently looking for a Customer Success Specialist (Night Shift) in our Lahore office. This is a pure prospecting role, managing outbound calling, customer retention, customer activation, and upselling to prospective clients. Successful candidates must be social, analytical, have an aptitude for learning and using new software, and be able to communicate clearly and effectively. The Customer Success Specialist should engage with customers, maximize value, and create strategies to grow our customer base.

Salary Slab: Rs.100,000 to Rs 150,000 base pay plus incentives. Office location: Main Boulevard Gulberg, Lahore. Work Hours: 6:00 PM to 3:00 AM (Monday - Friday).

Responsibilities
  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value through upsell.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.
Qualifications and Skills
  • 2+ years proven experience in customer success/service/sales or Communications or a Bachelor's Degree.
  • Highly organized and able to multitask. Self-driven and proactive by nature.
  • Excellent communication and interpersonal skills. Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes. Experience in document creation.
  • Patient and active listener. Passion for sales.
  • Experience utilizing CRM systems and Microsoft Office.
  • 1+ years of successful revenue-based sales experience.
  • Working understanding of data protection technologies.
Why work with us?
  • Quality Resource Pvt. Ltd. means collaborating with dedicated professionals with a passion for sales and technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationships.
  • We invest in our people and offer programs that enable them to pursue a career that fulfills their potential.
  • Our team members' health and wellness is our priority as well as rewarding them for their hard work.
Benefits
  • EOBI.
  • Gratuity.
  • Medical insurance.
  • Free Parking.
  • Subsidized Food Facility.
  • Annual Bonus.
  • Annual Paid Leaves.
  • Drop Facility

#J-18808-Ljbffr

  • Customer Success Specialist

    1 week ago

    Lahore, Punjab, Pakistan Cyngro Full time $104,000 - $130,878 per year

    Company DescriptionAtCyngro, we specialize in digital marketing, SEO, web development, Odoo solutions, marketing automation, and conversion optimization, helping businesses achieve remarkable growth. Leveraging AI-driven strategies and cutting-edge technology, we drive digital transformation, enhance operational efficiency, and elevate brand success. With...

  • Customer Success

    2 weeks ago

    Lahore, Punjab, Pakistan Taraki Full time

    Customer Success & Support Specialist - Triple Tree SolutionsOverviewRole Summary: As a Customer Success & Support Specialist, the person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role focuses on guiding customers to maximize value from our products/services...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    Quality Resource Private Limited - Customer Success Specialist (Night Shift)Quality Resource Private Limited, a multinational digital marketing company, enables organizations of all sizes to manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app...

  • Customer Success Specialist

    4 days ago

    Lahore, Punjab, Pakistan Outsource Tel Full time $70,000 - $120,000 per year

    As a Customer Success Specialist, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations.Customer Success Management, SAAS and Salesforce background is a must for this postion.Leveraging a best practice model, you will guide...

  • Customer Success

    1 week ago

    Lahore, Punjab, Pakistan Triple Tree Solutions Full time $40,000 - $80,000 per year

    Role Summary:As aCustomer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently resolving their issues and concerns. You will be the...

  • Customer Success

    4 days ago

    Lahore, Punjab, Pakistan 3 Tree Full time

    Get AI-powered advice on this job and more exclusive features.As a Customer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently...

  • Customer Success

    3 days ago

    Lahore, Punjab, Pakistan Triple Tree Solutions Full time

    OverviewAs a Customer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently resolving their issues and concerns. You will be the...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Illumina Technology Full time

    About the RoleThe Customer Success Specialist role is part of the Customer Experience & Growth (CXG) team for Business Applications. The position focuses on driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events target strategic partners (SIs and/or ISVs)...

  • Customer Success Specialist

    4 days ago

    Lahore, Punjab, Pakistan ibex Full time

    OverviewJob Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with...

  • Customer Success Specialist

    1 week ago

    Lahore, Punjab, Pakistan Lumovy Technology Solutions Full time

    About Illumina Technology Solutions, LLCAt Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in...