Customer Success Specialist

10 hours ago

Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time
Quality Resource Private Limited - Customer Success Specialist (Night Shift)

Quality Resource Private Limited, a multinational digital marketing company, enables organizations of all sizes to manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app development.

We are currently looking for a Customer Success Specialist (Night Shift) in our Lahore office. This role involves managing outbound calling, customer retention, activation, and upselling to prospective clients. Successful candidates should be social, analytical, quick learners, and effective communicators. The ideal candidate will engage with customers, maximize value, and develop strategies to grow our customer base.

Salary: Rs. 100,000 to Rs. 150,000 base pay plus incentives.

Location: Main Boulevard Gulberg, Lahore.

Work Hours: 6:00 PM to 3:00 AM, Monday to Friday.

Responsibilities
  1. Develop and manage client portfolios.
  2. Drive business growth and profitability through upselling.
  3. Analyze customer data to enhance customer experience.
  4. Conduct product demonstrations.
  5. Improve onboarding processes.
  6. Enhance tutorials and communication infrastructure.
  7. Mediate between clients and the organization.
  8. Handle and resolve customer requests and complaints.
  9. Reduce customer churn.
  10. Assist in product design and development.
Qualifications and Skills
  1. 2+ years of proven experience in customer success, service, sales, communications, or a related field, with a bachelor's degree.
  2. Highly organized, able to multitask, proactive, and self-driven.
  3. Excellent communication and interpersonal skills with leadership qualities.
  4. High computer literacy and quick learner of new software.
  5. Knowledge of customer success processes and experience in document creation.
  6. Patience, active listening, and a passion for sales.
  7. Experience with CRM systems and Microsoft Office.
  8. At least 1 year of revenue-based sales experience.
  9. Understanding of data protection technologies.
Why Work With Us?
  • Collaborate with dedicated professionals passionate about sales and technology.
  • Innovate and improve continuously.
  • Demonstrate a positive and meaningful relationship-driven culture.
  • Invest in our employees' growth and potential.
  • Prioritize health and wellness, rewarding hard work.
Benefits
  • EOBI
  • Gratuity
  • Medical insurance
  • Free parking
  • Subsidized food facility
  • Annual bonus
  • Paid annual leaves
  • Drop facility
#J-18808-Ljbffr

  • Customer Success Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    Direct message the job poster from Quality Resource Pvt LtdQuality Resource Private Limited is a multinational digital marketing company that helps organizations manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app development.We are currently...

  • Customer Success Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Oxbridge Digital Full time

    Customer Success Specialist - Arabic SpeakingIslamabad, Faisalabad, Gujranwala, Lahore, Multan, Rawalpindi, RaiwindApply By Apr 6, 2025We are looking for a dedicated Arabic-speaking Customer Service Representative to join our team for projects based in Saudi Arabia. If you're passionate about providing excellent service and have strong communication skills,...

  • Customer Success Executives

    3 weeks ago

    Lahore, Punjab, Pakistan The Real Techs Pvt. Ltd. Full time

    Customer Success Executive – B2B InternationalJob DescriptionThe Real Techs Pvt. Ltd., a multinational Digital Marketing company, is currently looking for a "Customer Success Executive" for our Lahore office for a US-based Campaign. This is a pure prospecting role, involving heavy outbound calling to prospective clients.Responsibilities:Generate business...

  • Customer Success Manager

    3 weeks ago

    Lahore, Punjab, Pakistan Outsource Tel Full time

    Direct message the job poster from Outsource TelCEO at OutsourceTel | Presidential Award Winning BPO Leader | Helping DSP and SaaS industry with offshore BPO and IT solutions | Digital Entrepreneur…We're looking for a proactive, people-focused, and detail-savvy Customer Success Manager (CSM) to join our team. You'll be responsible for onboarding new...

  • Customer Success Associate

    2 weeks ago

    Lahore, Punjab, Pakistan Curemd Pakistan (Private) Limited Full time

    Customer Success Associate page is loadedCustomer Success AssociateApply locations Lahore time type Full time posted on Posted 30+ Days Ago time left to apply End Date: December 31, 2025 (30+ days left to apply) job requisition id JR101869Job Overview:Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver...

  • Customer Success Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Cloudelligent Full time

    Position Title: Customer Success ManagerLocation: LahoreJob Timings: 9am - 5pm PST (9pm-5am PKT)About CloudelligentCloudelligent is a Cloud-native consultancy and AWS Advanced consulting partner We specialize in providing bespoke cloud solutions to Startups and SMBs. Being a next-gen cloud service provider, Cloudelligent helps businesses to make the most out...

  • Customer Support Specialist

    6 hours ago

    Lahore, Punjab, Pakistan beBeeDispatcher Full time 300,000 - 600,000

    Our company is seeking a skilled dispatcher/customer support specialist to join our team. We are a dispatch and customer service oriented business that partners with transportation companies worldwide to streamline their backend operations.The ideal candidate will have a strong focus on providing exceptional customer experiences, ensuring seamless ride...

  • Customer Support Specialist

    2 hours ago

    Lahore, Punjab, Pakistan beBeeSupport Full time

    We're on the lookout for a results-driven support specialist to join our team.At the heart of what we do lies a commitment to efficiency, accuracy, and exceptional customer service. Our clients trust us to make their business life easier, smoother, and less stressful.You'll be playing a vital role in delivering top-notch support that exceeds expectations....

  • Customer Experience Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeEmpathy Full time 400,000 - 700,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer service and ensuring that our clients receive the best possible experience."],

  • Customer Support Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Beta Business Direct Full time

    Customer Support Specialist Beta Business Direct, Pakistan A reputed UK-based B2B service provider firm is looking for a female Customer Service Specialist who can deal with customers effectively and generate leads. A candidate must have hands-on experience in call center. Performance-based bonuses will also be given.Responsibilities:Influence customers and...