
Technical Support Specialist
7 days ago
Job Title: Technical Support Specialist
At our organization, we are seeking a skilled and experienced Technical Support Specialist to join our team. This individual will be responsible for providing technical support and assistance to staff members, resolving logged errors in a timely manner, and monitoring hardware, software, and system performance metrics.
About the Role:
The ideal candidate will have a bachelor's degree in computer science, information technology, or a similar field, and a minimum of one year of experience as an IT support engineer. They will possess exceptional ability to provide technical support and resolve queries, in-depth knowledge of computer hardware, software, and networks, and proficiency in IT helpdesk.
Key Responsibilities:
- Providing technical support and assistance to staff members.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software and upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
What We Offer:
We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive salary and benefits package.
Requirements:
- A bachelor's degree in computer science, information technology, or a similar field.
- Minimum one year of experience as an IT support engineer.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Proficiency in IT helpdesk.
- Experience in documenting processes and monitoring performance metrics.
Travel Requirements: Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
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