Technical Support Specialist

6 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time
Technical Support Specialist

We are looking for a highly skilled technical support specialist to provide expert assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.

  • Consulting with IT managers and other departments as required.
  • Providing technical support to staff. Resolving logged errors in a timely manner. Monitoring hardware, software, and system performance metrics.
  • Updating computer software, as well as upgrading hardware and systems. Maintaining databases and ensuring system security. Documenting processes and performing diagnostic tests.
  • Keeping track of technological advancements and trends in technical support.

Key Responsibilities:

  • Assist in troubleshooting and resolving technical issues.
  • Provide technical guidance and support to colleagues.
  • Collaborate with cross-functional teams to implement technical solutions.
  • Stay up-to-date with the latest technological advancements and trends.

Requirements:

  • A bachelor's degree in computer science, information technology, or similar.
  • Minimum 1 year of experience as a technical support specialist.
  • Exceptional ability to provide technical support and resolve queries.
  • In-depth knowledge of computer hardware, software, and networks.
  • Proficiency in IT helpdesk.
  • Experience in documenting processes and monitoring performance metrics. Ability to keep up with technical innovation and trends in technical support.
  • Exceptional interpersonal and communication skills.

Job Requirements:

  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic understanding of computer programming languages.

Education: Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications: (if blank, certifications not specified)

Required Skills:

Optional Skills: Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Change Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Digital Development, Document Scanning.

Desired Languages: (If blank, desired languages not specified)

Travel Requirements: Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

About Us:

You know us. We want to know you.

Your career is just that; yours. You choose it. You live it. You make it happen. To get the best from it, you need the best opportunities. That's why opportunities are at the heart of a career with us. Opportunities for you to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

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