Salesforce Administrator – Tier 1 Support

3 days ago

Karachi, Sindh, Pakistan ibex Full time

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HR Business Analyst @ Ibex | Global Technical Recruiter | Staff Augmentation | HR Business Partner | Headhunter | Human Resource | UOK | MPA'23

Ibex, for one of its global clients, is seeking Salesforce Administrator – Tier 1 Support to provide frontline assistance to our Salesforce users, ensuring smooth daily operations of the platform. This role is ideal for someone with foundational Salesforce knowledge who can manage basic administrative tasks, troubleshoot user issues, and escalate complex problems to higher-tier admins.

Key Responsibilities:

  • Serve as the first point of contact for Salesforce user support requests
  • Perform basic administrative tasks, including:
  • User account creation/deactivation
  • Password resets and permission adjustments
  • Assigning profiles, roles, and permission sets
  • Troubleshoot common Salesforce issues and escalate advanced cases to Tier 2/3 admins
  • Assist with creating and maintaining simple reports and dashboards
  • Monitor data integrity and perform routine data maintenance tasks (e.g., deduplication)
  • Support onboarding and training for new users on Salesforce basics
  • Document recurring issues and update internal knowledge base articles
  • Assist in testing and validation during system updates and changes
  • Follow established workflows, SLAs, and escalation procedures

Qualifications:

  • Bachelor's degree in business, IT, or related field (or equivalent work experience)
  • 1–2 years of Salesforce administration or CRM support experience
  • Salesforce Administrator Certification (ADM-201) preferred but not mandatory if willing to obtain within 6 months
  • Familiarity with Salesforce Lightning Experience
  • Strong understanding of CRM concepts and user support processes
  • Proficiency with Microsoft Excel or Google Sheets for data handling
  • Good problem-solving and communication skills

Preferred Skills:

  • Exposure to Salesforce Data Loader or similar tools
  • Basic understanding of Salesforce security model (profiles, roles, permission sets)
  • Experience working in a helpdesk or ticketing system environment
  • Ability to work collaboratively with technical and non-technical teams
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Outsourcing/Offshoring

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