Salesforce Administrator

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate with employees and customers in 100+ countries. Contour serves CSI divisions worldwide with a broad portfolio of market-leading, vertical-market enterprise solutions.

Contour operates as a global centre serving all functions and departments. Our teams are located in Karachi, Lahore & Islamabad, serving CSI divisions across time zones from Sydney to Vancouver.

The Division

EZFacility, a division of Jonas Software, provides web-based software solutions for sports and fitness businesses worldwide, helping streamline daily operations and facility management.

The Position

We are seeking a proactive, team-oriented Salesforce Administrator to optimize our Salesforce environment. The ideal candidate will focus on configuration, user management, data integrity, workflow automation, and integrations. You will collaborate with cross-functional teams—including sales, marketing, onboarding, implementation, billing, and customer success—to streamline operations and improve efficiency. Success requires critical thinking, initiative, curiosity, and the ability to manage multiple priorities while delivering excellence.

Responsibilities

• Optimize Salesforce security by managing roles, profiles, permissions, workflows, and validation rules to ensure data integrity and access control.
• Design and develop reports and dashboards to deliver actionable business intelligence for stakeholders.
• Gather and analyze requests from various teams, translating them into actionable Salesforce solutions.
• Design, implement, and maintain workflow rules, process flows, and automations to enhance onboarding, training, and customer success initiatives.
• Facilitate seamless integrations with third-party tools and AppExchange applications.
• Partner with department directors to ensure data integrity and adoption of new business processes (billing, onboarding, implementation).
• Provide training, documentation, and ongoing support to end-users to promote system adoption and best practices.
• Identify opportunities for system improvements and recommend solutions to enhance overall efficiency.

Qualifications

• Salesforce Administrator certification is required; additional certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
• Proven expertise in Salesforce best practices, data models, and automation tools (Flows, Process Builder).
• Experience in data management, reporting, and analytics within Salesforce, including custom reports and dashboards.
• Strong knowledge of Salesforce integrations, APIs, and third-party applications.
• Excellent problem-solving skills with attention to detail and focus on high-quality solutions.
• Ability to work independently and collaboratively in a fast-paced environment with multiple priorities.
• Excellent communication skills, with the ability to train users, document processes, and present solutions to diverse stakeholders.

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. We've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. We extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for openings. If you require assistance, please contact our HR team. Your talents are welcomed and valued here.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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