
Customer Services Manager
10 hours ago
Degree level education (preferably business degree but not essential)
To maintain day to day operations of the business while taking customer calls and liaising with colleagues in the UK to ensure smooth execution of the move and achieve high customer satisfaction.
About 1st Movers Ltd (UK)
1st Movers is an Edinburgh based Removal Company (moving companies are called removal companies in the UK) providing logistical solutions for Office and Home moves including Piano Moves.
- Reply to customer emails from last night.
- Call back customers who have submitted 'quotes' and 'call-back' requests during the night.
- Check availability for potential moves, call contractors to ensure their availability.
- Liaise with contractors to obtain prices for specific requests.
- Ring back customers to provide a quote, email the quote to the customers. Log customer details and quoted price in the system.
- Last week's quotation has been accepted by customer, reconfirm details, check availability and send booking confirmation after logging the job. Check jobs for the next two days and allocate drivers and other resources, call customers to reconfirm details like addresses and timings.
- Take customers' calls with last minute issues like delayed drivers, or direction checks to confirm driver location etc.
- Call customers for feedback and request online reviews.
- Log and calculate driver's hours and wages for the week. (Friday or Monday)
We aim to offer a competitive salary for this role. Most importantly, this role will allow you to grow rapidly and we will reward the right candidate to allow financial and intellectual growth.
To apply:
You will be expected to have read the advert and have understood the rough scope of the work. It is required from you to apply by sending us your CV and a personalised cover letter (not a standard copy paste job-seeking mercy petition) stating why you are a suitable candidate, and how we can benefit from hiring you instead of others on our email address, which is info@1stmovers.co.uk. Please include your expected salary in this letter, which is what you would be willing to work for and not a wishful figure.Job Specification
The role of the Customer Services manager is very challenging and bears huge responsibility. You will in most cases be the first point of contact for most customers and therefore, your English language skills, telephone manner, politeness, and customer service skills should be impeccable. You will also be communicating with colleagues (drivers and porters) and contractors in the U.K on a daily basis. Courteousness and professionalism will be key in all such communications. All communication with customers, colleagues, and contractors is reproduced in writing; therefore, your written English skills should be flawless.
Most customers will have a Scottish Accent which is one of the unique accents of the English language and does require good listening skills; you will be expected to be a fast learner. Providing customers with price quotations will be your domain as well; this would need a methodical analytical approach and good common sense and judgement will be an asset. Operations management requires attention to detail; you will be required to carefully log jobs and allocate appropriate resources to each move, monitor the move as it takes place and ensure that everything is completed smoothly. The company is going through an exciting time, attempting to move some of the operations to Pakistan with the view of expanding and embarking on an ambitious period of growth.
This is a highly responsible role that offers the right person the opportunity to use their in-depth managerial and communication ability using modern platforms of communication. We currently do not have any operations in Pakistan and you will be the first to be in the Pakistan office. Therefore, you should be comfortable working on your own or within a small team. There will be sufficient training provided to assist you in coping with all aspects of the job.
Requirements:- Degree level education preferably business degree but not essential
- Excellent command of English Language as if it's your mother tongue - written and spoken. (Yes, we are aware it's a tall order).
- Available to work Monday to Saturday: 9am-6pm (UK) time with 30mins lunch break.
-
Customer Service Representative
1 week ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeJob Description:We are seeking a reliable and skilled Customer Service Representative to act as a communication point for emergency and non-emergency calls. Your primary responsibility will be to receive requests, transmit messages, and track vehicles.The ideal candidate must possess excellent communication skills and the ability to remain calm and composed,...
-
Dispatcher / Customer Service Executive
4 weeks ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeWe are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...
-
Dispatcher Coordinator
1 week ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeAbout Us:ACE Customer Services is a company dedicated to providing exceptional customer service through our team of highly skilled and trained professionals.We strive to create a relaxed and family-like office environment where our employees can thrive and grow in their careers.We believe that our employees are our greatest asset, and we invest heavily in...
-
Customer Service Ambassador
1 week ago
Lahore, Punjab, Pakistan Tee Blue Talk Services Full timeTee Blue Talk Services is a professional customer service outsourcing company that provides exceptional English language support to global clients. Our experienced team of bilingual agents delivers top-notch inbound and outbound call center services, ensuring exceptional customer satisfaction.Job Responsibilities:We are seeking a skilled Customer Service...
-
Emergency Response Specialist
1 week ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeResponsibilities & Duties:As an Emergency Response Specialist, you will be responsible for handling customer inquiries and complaints, categorizing calls according to importance and urgency, and entering data into computer systems.You will also be required to maintain logs and records of calls, activities, and other relevant information, ensure caller...
-
Communication Point Executive
1 week ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeKey Skills:We are looking for individuals who possess excellent communication skills, including the ability to remain calm and composed under pressure. You should also have experience using multi-line telephones and maintaining accurate records.As a Communication Point Executive, you will be responsible for receiving requests, transmitting messages, and...
-
Customer Service Representative
5 days ago
Lahore, Punjab, Pakistan Eco Energy Services Full timeWe are looking for a highly skilled Help Desk Specialist to join our team at Eco Energy Services.Job OverviewThe Product Assistance Coordinator will play a crucial role in ensuring our customers receive outstanding support and guidance.Key responsibilities include:Providing timely and accurate responses to customer inquiriesAssisting customers in using...
-
Customer Service Manager
10 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeSr. Manager Customer ServiceThe ideal candidate will have a strong background in customer service and experience in managing a team.Job DescriptionDevelop and implement customer feedback forms to measure customer satisfaction.Establish procedures for resolving customer complaints effectively.Mentor customer service team members to improve their skills and...
-
Customer Service Manager
1 day ago
Lahore, Punjab, Pakistan Teqniqe (Pvt.) Ltd. Full timeWe are a dynamic team seeking a Customer Service Manager to lead our customer service efforts. The successful candidate will be responsible for addressing customer inquiries and resolving issues promptly.Responsibilities:Managing inbound and outbound calls to ensure excellent customer satisfactionDeveloping an in-depth understanding of our service...
-
Customer Service Manager
9 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob DescriptionOur ideal candidate will be responsible for providing exceptional customer service and support to our clients.The Customer Service Manager will play a key role in ensuring that all customer inquiries are responded to in a timely and professional manner. This includes answering incoming calls, resolving customer issues, and providing product...
-
Customer Service Manager
1 week ago
Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full timeKey ResponsibilitiesTeam Leadership: Manage and motivate a team of customer service representatives to ensure high-quality service delivery.Call Center Operations: Oversee the day-to-day activities of the call center, including staffing, scheduling, and training.Customer Service: Provide excellent customer service through effective communication,...
-
Customer Service Manager
14 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Overview">We are seeking a skilled Customer Service Manager to lead our call center operations and ensure exceptional customer service delivery. As a key member of our team, you will be responsible for driving performance improvements, managing a team of customer service representatives, and contributing to our mission of exceeding client...
-
Customer Service Manager
14 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeThis role is responsible for managing customer relationships and driving business growth.Job Overview• Develop and execute sales strategies to achieve business objectives• Build and maintain strong relationships with customers• Provide excellent customer service to ensure customer satisfactionQualifications• BA in a related field or equivalent...
-
Manager It Customer Services
1 week ago
Lahore, Punjab, Pakistan Excellcomm Full timeThe ideal candidate should hold a Bachelor/Master's degree preferably in Computer Sciences. Have a minimum of 4-5 years of experience in Customer Services, preferably in a technical environment. Experience in IT Service Management will be preferred.Should have experience in technical project management and hands-on experience with network, systems,...
-
Customer Service Manager Lead
7 days ago
Lahore, Punjab, Pakistan M&S Ventures Full timeThe ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in customer service management. The role involves overseeing the customer response team to ensure timely and accurate handling of inquiries, complaints, and service requests.Job Description:Develop and implement customer service policies,...
-
Sr. Manager Customer Service
10 hours ago
Lahore, Punjab, Pakistan Master Group of Industries Full timeSr. Manager Customer Service Master Group of Industries, Pakistan Responsibilities:Develop complaints procedures in writing to be given with mattresses for customers' reference.Develop and implement customer feedback forms and report on their findings on a monthly basis.Develop customer service procedures, policies, and standards and document them.Coordinate...
-
IT Customer Service Manager
1 week ago
Lahore, Punjab, Pakistan Excellcomm Full timeJob DescriptionThe ideal candidate should hold a Bachelor's or Master's degree in Computer Science. A minimum of 4-5 years of experience in customer service, preferably in a technical environment, is required.A strong background in IT service management, including technical project management and hands-on experience with network, systems, applications,...
-
Deputy Manager Customer Service
10 hours ago
Lahore, Punjab, Pakistan Hkb Enterprises Full timeDeputy Manager Customer Service Hkb Enterprises, Pakistan Reporting directly to the Manager of Marketing and Customer Services. Main responsibilities include:Provide and ensure world-class customer services.Design and implement result-oriented and innovative marketing strategies ensuring the success of the projects and growth of the company.Image/brand...
-
Client Services Manager
4 weeks ago
Lahore, Punjab, Pakistan National Marketing Services Full timeWe are looking for responsible educated male/female, who can speak English fluently and have good interpersonal, communication & presentation skills. Selected candidate will be required to communicate with clients & customers and will deliver proposals to business enhancement.Job SpecificationExcellent written, verbal and communication skillsStrong...
-
Customer Service Director
20 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeAbout UsWe are a dynamic retail organization committed to delivering exceptional customer experiences. As a customer service director, you will play a key role in driving business growth through effective customer service and sales strategies.Key ResponsibilitiesCustomer Service Strategy: Develop and implement customer service strategies to improve customer...