Customer Service Manager

1 day ago


Lahore, Punjab, Pakistan Zafar Securities Pvt Ltd Full time

MBA (Business Administration, HR or Marketing)

  • Provide help, information and advice to clients about Zafar Securities' services
  • Measure customer satisfaction and improve services
  • Communicating with clients (telephone/email/letter/social media/face-to-face)
  • Investigating and resolving clients' related issues/problems
  • Developing and implementing feedback or complaints procedure for clients
Job Specification
  • Confidence, patience, diplomacy & problem-solving skills
  • Creative thinking & motivational skills
  • Ability to work well under pressure
  • Basic knowledge about social media
  • Having experience in trading (shares/commodities) are preferable
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