Senior Manager, Expert Services

7 days ago

Vehari, Punjab, Pakistan Servicenow Full time
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The CEG Expert Services team at ServiceNow works with our customers and partners to help them achieve their business outcomes by providing prescriptive guidance. You will manage a team of consultants who will be focused on driving adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, specifically the Customer Workflow portfolio of solutions, which includes Customer Service Management, Field Service Management, and Sales and Order Management Workflows.

This position will manage a team of consultants across APAC, and reports to the APAC Customer Workflows leader.

What You Get to Do in This Role

  • Develop and lead a team of CRM-focused consultants, fostering growth, enablement, and professional development.

  • Champion customer transformation, ensuring CRM solutions align with business goals and drive measurable outcomes.

  • Provide strategic and technical leadership to customers, partners, and internal teams.

  • Contribute to billable work (20% utilization target), ensuring hands-on engagement in complex projects.

  • Drive a culture of collaboration, knowledge sharing, and continuous learning within the team.

  • Support business development and go-to-market efforts, including pre-sales, scoping, and proposal development.

  • Partner with internal teams—Product, Sales, Enablement—to align delivery capability and methodology with broader ServiceNow objectives.

  • Develop and refine service offerings and best practices.

Key Performance Measurements

  • Contribution to professional services business outcomes (revenue, etc.).

  • Team productivity and billable utilization.

  • Customer satisfaction scores and project business impact.

  • Product consumption and/or adoption.

  • Talent development and team growth.

  • Readiness and capability building within the team.

  • Driving innovation and adoption in ServiceNow deployments.

Qualifications

To be successful in this role you have:

Leadership & People Development

  • Proven leadership experience in a professional services environment.

  • Ability to inspire, mentor, and develop diverse teams in technical and business domains.

  • Experience managing teams or leading large-scale customer engagements.

  • Strong relationship-building skills with internal teams, partners, and customers.

  • Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.

Consulting & Delivery Experience

  • 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions.

  • Experience working with customers in 1 or more of the following industry verticals - Telecommunications, Banking/Financial Services, Healthcare, Government.

  • Strong problem-solving mindset, focused on transformation and measurable business value.

  • Experience with NowCreate, Agile frameworks, or similar methodologies.

  • Comfort engaging with executive and senior stakeholders, with a track record of distilling customer needs to provide prescriptive guidance and direction on their business transformation.

Technical Expertise

  • Experience in SaaS platforms, enterprise architecture, or digital transformation.

  • Technical delivery experience with ServiceNow, ideally in Customer Workflows, or other CRM related cloud offerings.

  • Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem and experience across Industry verticals.

  • Preferably ServiceNow Certified Implementation Specialist – Customer Service Management.

  • Any additional ServiceNow platform-based certifications are a benefit (Flow Designer, Service Portal, Virtual Agent, Now Intelligence products, etc.).

Other Qualities That Will Help You Succeed

  • A transformation mindset, focused on delivering long-term business impact.

  • Strong communication skills, with the ability to simplify complex concepts.

  • Passion for driving innovation and continuous improvement.

  • Ability to foster collaboration within a diverse team.

Additional Information

  • Travel requirements will vary based on business needs.

  • ServiceNow is an Equal Opportunity Employer, committed to building an inclusive and diverse workplace.

  • We offer professional development, mentorship, and career growth opportunities.

  • Benefits include health and wellness programs, remote work flexibility, and employee resource groups.

JV20

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate

#J-18808-Ljbffr

  • Professional Services Leader

    7 days ago

    Vehari, Punjab, Pakistan Servicenow Full time

    A Day in the Life">As a member of the CEG Expert Services team at Servicenow, you will work with our customers and partners to help them achieve their business outcomes by providing prescriptive guidance.Responsibilities and Qualifications">Manage a team of consultants across APAC, reporting to the APAC Customer Workflows leader.Develop and lead a team of...

  • Expert Services Director

    7 days ago

    Vehari, Punjab, Pakistan Servicenow Full time

    Company Overview">The Servicenow team is dedicated to delivering innovative solutions that empower organizations to find smarter, faster, and better ways to work. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to bring business outcomes.Job Description">This position will lead a team of consultants across APAC,...

  • Core Banking Domain Expert

    1 week ago

    Vehari, Punjab, Pakistan Sopra Steria Full time

    Core Banking Domain Expert">We're seeking an experienced Core Banking Domain Expert to join our team and provide expertise on core banking operations, CASA management, interest calculation methods, general ledger operations, and clearing and settlement. As a key member of our R&D team, you'll work closely with stakeholders to develop a deep understanding of...

  • Account Growth Expert

    3 days ago

    Vehari, Punjab, Pakistan suzuki united motor vehari Full time

    Suzuki United Motor Vehicles is looking for an experienced Account Growth Expert to join our team. In this role, you will be responsible for developing and executing account strategies to drive revenue growth and client retention.About the RoleThe ideal candidate will have a proven track record of success in sales consulting and business intelligence, with...

  • Cloud-Based Services Revenue Builder

    2 weeks ago

    Vehari, Punjab, Pakistan Servicenow Full time

    Driving Business Growth through Strategic PartnershipsThis role focuses on producing new business sales revenue from a SaaS license model. Key responsibilities include account planning, territory planning, researching prospect customers, and utilizing business development strategies to complete field-based sales activities within a defined set of prospects...

  • Senior Manager of Customer Success

    7 days ago

    Vehari, Punjab, Pakistan Servicenow Full time

    About Servicenow">We are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Job Summary">This role manages a team of consultants who will be focused on driving adoption, customer satisfaction, and ultimately help our customers realize maximum business value from their investment in the...

  • Front-end Development Expert

    1 day ago

    Vehari, Punjab, Pakistan Recooty Full time

    Recooty is looking for a talented Front-end Development Expert to lead the development of engaging user experiences. As a key member of our team, you will be responsible for building the presentation layer of our web applications using front-end technologies such as Core PHP, XHTML, HTML 5, JavaScript, CSS, Ajax, jQuery, APIs, and mod-rewriting.You will work...

  • Product Manager

    1 week ago

    Vehari, Punjab, Pakistan Sopra Steria Full time

    Company Overview">SBS is a global leader in financial technology, helping banks and the financial services industry to adapt to an increasingly digital world. Our cloud platform enables clients to digitize operations, from banking and lending to compliance and payments. With 3,400 employees across 50 offices, we're recognized as a Top 10 European Fintech...

  • Sales Performance Manager

    1 week ago

    Vehari, Punjab, Pakistan suzuki united motor vehari Full time

    Job OverviewWe are seeking an experienced Sales Consultant to join our team at Suzuki United Motor Vehicles. In this role, you will be responsible for building strong relationships with key accounts and driving revenue growth through effective account strategies.Key ResponsibilitiesProvide expert sales support and guidance to clients.Develop and maintain...

  • Senior Web Application Developer

    1 day ago

    Vehari, Punjab, Pakistan Recooty Full time

    Job Overview:We are seeking a highly skilled Senior Web Application Developer to join our team at Recooty. The ideal candidate will possess strong knowledge of front-end technologies, particularly in Core PHP and familiarity with XHTML, HTML 5, JavaScript, CSS, Ajax, jQuery, APIs, and mod-rewriting.The successful candidate will be responsible for building...

  • Cobol Senior Software Development Engineer 2

    3 weeks ago

    Vehari, Punjab, Pakistan Sopra Steria Full time

    Cobol Senior Software Development Engineer 2Full-timeSBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander,...

  • Senior Full Stack Developer

    1 day ago

    Vehari, Punjab, Pakistan Recooty Full time

    About Us:Recooty is a forward-thinking organization that seeks to push the boundaries of innovation and excellence in the field of web development.We are currently looking for an exceptionally skilled and dedicated PHP (Laravel) Developer who can help us drive our mission forward.Job Overview:This position involves working on various aspects of web...

  • R&D Deposits

    1 week ago

    Vehari, Punjab, Pakistan Sopra Steria Full time

    R&D Deposits & Savings Lead-Business AnalystFull-timeSBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander,...

  • PHP (Laravel) Engineering Expert

    1 day ago

    Vehari, Punjab, Pakistan Recooty Full time

    Overview:We are seeking an experienced PHP (Laravel) Developer to join our team at Recooty.Job Responsibilities:The successful candidate will be responsible for developing web applications using PHP (Laravel), implementing APIs, and ensuring high-performance database operations.Key Skills:Deep knowledge of PHP (Laravel) and associated...

  • Expert PHP

    1 day ago

    Vehari, Punjab, Pakistan Recooty Full time

    About This Role:We're seeking a talented PHP (Laravel) Developer to enhance our team's capabilities and drive success.Job Summary:This position involves developing web applications using PHP (Laravel) and associated technologies, ensuring efficient database operations, and collaborating with the team to achieve project goals.Key Responsibilities:Develop...

  • Pipeline - Principal Platform Architect

    3 days ago

    Vehari, Punjab, Pakistan Servicenow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Transformation Consultant

    7 days ago

    Vehari, Punjab, Pakistan Servicenow Full time

    About This Role">You will manage a team of consultants who will be focused on driving adoption, customer satisfaction, and ultimately help our customers realize maximum business value from their investment in the Servicenow platform.Main Responsibilities">Develop and lead a team of CRM-focused consultants, fostering growth, enablement, and professional...

  • PHP (Laravel) Developer

    2 weeks ago

    Vehari, Punjab, Pakistan Recooty Full time

    Job Brief:We are looking for a result-oriented and passionate PHP (Laravel) Developer with 2-3 years of experience and available for immediate joining.Responsibilities:The Web Developer will be responsible for building the presentation layer for a web application and overseeing specific development and their delivery.Take up system analysis, design,...