Senior Sales Operations Agent- Karachi, Pakistan

2 weeks ago


Karachi, Sindh, Pakistan Qatar Airways Full time

Job Description - Senior Sales Operations Agent - Karachi, Pakistan (217783)

Job Posting

Feb 4, 2025, 8:00:38 AM

Primary Location

Karachi - KHI

Unposting Date

Feb 18, 2025, 8:59:00 PM

An exciting opportunity to join the Qatar Airways Outstation team in Karachi, Pakistan as Senior Sales Operations Agent. In this role, you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.

Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, ensuring that activities are completed in a timely and efficient manner.

In this role you will also be accountable for:

  • Adhering to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR's global sales/sales operations principles.
  • Acting as product knowledge expert for trade support tasks, supporting in more complex tasks such as reservations, ticketing, FFP, oneworld, Beyond Business, and Corporate queries.
  • Assisting Sales Operations Agents with their queries and escalations to ensure efficiency and quality services.
  • Maintaining and generating reports as required by the reporting Line Manager.
  • Being the primary person in following up with customers and trade partners on enquiries and requests.
  • Guiding junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
  • Performing other department duties related to his/her position as directed by the Head of the Department.
  • Handling all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
  • Taking primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
  • Making new reservations and changes to existing reservations, quoting the correct fares and rules of carriage.
  • Supporting Travel Agencies with reservations related activities.
  • Producing reports for relevant markets and sharing monthly performance reports.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications

You should have at least a Bachelor's Degree or Equivalent with a Minimum of 1 year of job-related experience.

It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.

It is essential to have the following skills:

  • Fluent in English; secondary language desirable.
  • PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
  • Excellent relationship building and communication skills.
  • Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes), and the travel industry in general.
  • Problem-solving skills and an efficiency-oriented mindset.

You must have the legal rights to live and work in Pakistan to be considered for this role.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

#J-18808-Ljbffr

  • Karachi, Sindh, Pakistan Qatar Airways Full time

    About This OpportunityAn exciting challenge awaits an experienced sales operations professional to join the Qatar Airways team in Karachi. As a Senior Sales Operations Agent, you will play a pivotal role in helping the sales team achieve assigned revenue targets by providing technical support.Key responsibilities include providing five-star service to Qatar...


  • Karachi, Sindh, Pakistan Qatar Airways Full time

    Job OverviewThis is an exceptional opportunity for an experienced sales operations professional to join Qatar Airways in Karachi. As a Senior Sales Operations Agent, you will be responsible for actively engaging with the sales team to help achieve assigned revenue targets.You will provide technical support, act as a product knowledge expert, and assist Sales...


  • Karachi, Sindh, Pakistan Qatar Airways Full time

    About UsQatar Airways is a dynamic and growing airline with a strong presence in the Middle East. We are seeking an experienced sales operations professional to join our team in Karachi as a Senior Sales Operations Agent.In this role, you will provide technical support to the sales team, act as a product knowledge expert, and assist Sales Operations Agents...


  • Karachi, Sindh, Pakistan Digital380 Full time

    Domestic Sales Calling Agents Digital Advisor / Business DeveloperWe are Hiring Domestic Sales Calling AgentsDigital Advisor / Business DeveloperJob Type: Full-timeSalary: Rs20,000.00 - Rs30,000.00 per monthJob SpecificationRequirements:Good speaking and communication skills is necessaryOutdoor meeting experience is a Plus1 year Experience of Digital...


  • Karachi, Sindh, Pakistan Qatar Airways Full time

    Sales Operations RoleWe are seeking an experienced sales operations professional to join our team in Karachi as a Senior Sales Operations Agent. In this role, you will provide technical support to the sales team, act as a product knowledge expert, and assist Sales Operations Agents with their queries and escalations.Key responsibilities include maintaining...


  • Karachi, Sindh, Pakistan Comsats Internet Services Karachi Full time

    Sr. Assistant Director (Node Incharge)Comsats Internet Services Karachi, a leading ISP in Pakistan, seeks a highly skilled professional to manage its overall operations in Karachi.This Senior Management Position is ideal for individuals with MBA (IT) or MBA with a degree in Computer Science or Engineering.Job ResponsibilitiesThe successful candidate will be...


  • Karachi, Sindh, Pakistan Weareaugustus Full time

    Karachi, Pakistan | Job Summary: This is a unique opportunity for a seasoned professional to lead Weareaugustus' operations in Karachi. The ideal candidate will have excellent leadership, negotiation and business skills, as well as experience in managing functional teams.Main Responsibilities:Strategic planning and execution to drive business...


  • Karachi, Sindh, Pakistan Groupm Pakistan Full time

    GroupM is the world's largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Head of Compliance to join us. In this role, you will be responsible for handling the different financial compliance internal/external/SOX audits and implementing the findings...


  • Karachi, Sindh, Pakistan Qatar Airways Full time

    Job Description - Digital and Marketing Operations Officer - Karachi, Pakistan (217050)Job PostingMar 3, 2025, 8:03:19 AMPrimary LocationKarachi - KHIUnposting DateMar 17, 2025, 8:59:00 PMWe are recruiting for Digital and Marketing Operations Officer to be based in Karachi, Pakistan.Takes the initiative to execute all required Digital & Marketing Campaign...


  • Karachi, Sindh, Pakistan Crea8webs Pakistan Full time

    **Company Overview**Crea8webs Pakistan is a U.K affiliated company offering web development, graphic design, and digital marketing services in Pakistan. Our team of expert professionals focuses on quality, innovation, and speed in our services to help grow clients' businesses.**Job Description**This is a full-time on-site sales role located in Karachi...


  • Karachi, Sindh, Pakistan Weareaugustus Full time

    Karachi, Pakistan | Posted on 12/22/2024This role is responsible for managing and counseling the business operations, by giving proactive, professional, competent, effective and creative legal support. You'll need to bring negotiation and drafting skills and business sense to deal with multiple functional teams in a rapidly scaling business. You will...

  • Sales Agent

    2 weeks ago


    Karachi, Sindh, Pakistan Global Next Solution Full time

    Job Description:Sales Agent Representative – Join Our TeamJob Timing: 2:00 PM - 10:00 PM (Full-Time) (Saturday & Sunday Excluded)Salary: 30,000 - 60,000 PKR (Fixed)Company: Global Next SolutionJob Description:Are you a motivated and results-driven sales professional? Global Next Solution is hiring a Sales Agent Representative to promote and sell our...


  • Karachi, Sindh, Pakistan Weareaugustus Full time

    Weareaugustus is a rapidly scaling business seeking an experienced professional to lead its operations in Karachi, Pakistan.This role requires strategic and creative leadership, negotiation and drafting skills, as well as business sense to collaborate with local business leaders and functional teams. Key responsibilities include:Collaborating with functional...

  • Auto-Trading Agent

    2 weeks ago


    Karachi, Sindh, Pakistan JOJO International Full time

    We are looking for Experienced/Fresh AUTO TRADING AGENTS.If you have excellent communication skills and can effortlessly persuade, join usRequirements:Candidates must have strong communication and leadership skills.Proficiency in English.International client dealing exposure (B2B).Maintain relations with clients and address their needs effectively.Cold...

  • Experienced Agents

    2 weeks ago


    Karachi, Sindh, Pakistan Nester Tech Full time

    Experienced Agents (Car Inspection Campaign)Job Overview:We are hiring for our USA-based campaign Auto Trade (chat support). Candidates must have strong written English and basic computer skills. Experience in international campaigns is a plus, but fresh candidates are also welcome.Job Title: International Sales Executive (Chat Support, Night Shift)Location:...

  • Outbound Sales Agent

    2 weeks ago


    Karachi, Sindh, Pakistan Smart Tone - Riuman International Full time

    Key ObjectivesThe primary objectives of the Outbound Sales Agent include generating sales leads, maintaining a high level of customer satisfaction, and contributing to the overall success of the sales team. This role demands a competitive and confident individual who can take initiative and work effectively to achieve targets.


  • Karachi, Sindh, Pakistan Blue Harbour Ads Full time

    MBA Degree holder or Bachelors In Business Sales and MarketingSALES MARKETING AGENTObjectiveThe Marketing Manager will be responsible for the organization's development and implementation of its marketing, business development, and public relations plans. This will be accomplished through developing, maintaining, and expanding marketing...

  • Sales Executive

    2 weeks ago


    Karachi, Sindh, Pakistan Karachi Fumigation Full time

    Minimum Bachelor's degree in Sales, Marketing, or related field.Job Description: Sales Executive at Karachi Fumigation, a leading company in the Chemicals industry in Karachi.Responsibilities:- Conduct market research to identify potential clients and generate leads- Build and maintain relationships with clients to promote company products and services-...

  • Real Estate Agent

    3 weeks ago


    Karachi, Sindh, Pakistan Ahmad Real Estate Full time

    Role DescriptionThis is a full-time hybrid role for a Real Estate Agent at Ahmad Real Estate. The Real Estate Agent will be responsible for managing property listings, showing properties to potential buyers, and providing excellent customer service. The role is located in Karāchi but allows for some work from home flexibility.QualificationsCustomer Service...


  • Karachi, Sindh, Pakistan International Aeradio Pakistan Pvt Ltd Full time

    International Aeradio Pakistan Pvt Ltd seeks a highly skilled Senior Finance Operations Manager to lead its finance operations in Karachi. The ideal candidate will have at least 7 years of experience working with a commercial importer/service provider and hold an MBA from a reputable institute. We encourage applicants who are pursuing professional...