Senior Sales Operations Agent- Karachi, Pakistan

Job Description - Senior Sales Operations Agent - Karachi, Pakistan (217783)

Feb 4, 2025, 8:00:38 AM

Karachi - KHI

Feb 18, 2025, 8:59:00 PM

An exciting opportunity to join the Qatar Airways Outstation team in Karachi, Pakistan as Senior Sales Operations Agent. In this role, you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.

Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, ensuring that activities are completed in a timely and efficient manner.

In this role you will also be accountable for:

• Adhering to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR's global sales/sales operations principles.
• Acting as product knowledge expert for trade support tasks, supporting in more complex tasks such as reservations, ticketing, FFP, oneworld, Beyond Business, and Corporate queries.
• Assisting Sales Operations Agents with their queries and escalations to ensure efficiency and quality services.
• Maintaining and generating reports as required by the reporting Line Manager.
• Being the primary person in following up with customers and trade partners on enquiries and requests.
• Guiding junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
• Performing other department duties related to his/her position as directed by the Head of the Department.
• Handling all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Taking primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
• Making new reservations and changes to existing reservations, quoting the correct fares and rules of carriage.
• Supporting Travel Agencies with reservations related activities.
• Producing reports for relevant markets and sharing monthly performance reports.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

You should have at least a Bachelor's Degree or Equivalent with a Minimum of 1 year of job-related experience.

It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.

It is essential to have the following skills:

• Fluent in English; secondary language desirable.
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes), and the travel industry in general.
• Problem-solving skills and an efficiency-oriented mindset.

You must have the legal rights to live and work in Pakistan to be considered for this role.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.