Customer Success Specialist

12 hours ago

Lahore, Punjab, Pakistan ibexl Full time
Job Overview

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

Job Description
  • Assist customers with their items purchased through the e-commerce website.
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client.
  • Maintain swift responses to customers through email and/or chat.
  • Maintain a friendly, efficient, and attentive manner when dealing with customers to ensure high service quality.
  • Document each customer query along with the resulting solution.
  • Provide alternatives for products/items not available on the e-commerce website.
  • Follow standard processes and procedures when providing resolutions.
  • Stay updated with the latest system information and process changes.
  • Handle objections and customer pushbacks effectively.
Job Specifications
  • O Levels/Intermediate or above.
  • Excellent written and verbal English communication skills.
  • Must have a minimum typing speed of 40 WPM.
  • Proficiency with MS Office, particularly MS Excel and MS Word.
Why should you join us?

We offer a place where you can give your best effort and improve your skills. You will develop empathy and learn to put yourself in the shoes of the people you interact with. We value humor and professionalism, and look for candidates with superb verbal English skills with a U.S. or UK accent. You should be able to communicate your thoughts clearly and effectively in a friendly, accurate, and jargon-free manner.

Desired Skills
  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Organizing
  • Priority Setting
  • Problem Solving
  • Professional Composure
What You Can Expect After Applying?

Once you've applied, relax while we review your application. You will hear back within 3 working days via a call from our recruitment team for an initial screening.

Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
#J-18808-Ljbffr

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    CUSTOMER SUCCESS SPECIALISTAs a Customer Success Specialist, you will play a critical role in driving customer satisfaction and loyalty. This involves working closely with clients to understand their needs and preferences, delivering personalized solutions, and implementing strategies to ensure seamless onboarding and continued growth. Key Areas of...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Join us as a Sales Specialist and take your sales career to the next level!This is a fantastic opportunity to develop your skills and gain experience in a fast-paced sales environment.As a Sales Specialist, you will be responsible for communicating with customers, providing excellent customer service, and driving sales growth.Key Responsibilities:Communicate...

  • Customer Success Specialist

    7 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Sales Account ManagerAs a Sales Executive, you will play a crucial role in driving sales growth and customer satisfaction. You will work closely with our onboarding specialists to ensure customer success and smooth onboarding, while also participating in sales meetings and contributing to team efforts.To succeed in this role, you will need at least 2 years...

  • Customer Success Specialist

    4 days ago

    Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    Direct message the job poster from Quality Resource Pvt LtdQuality Resource Private Limited is a multinational digital marketing company that helps organizations manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app development.We are currently...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Success SpecialistWe are seeking a dedicated professional with fluent Arabic skills to support projects in Saudi Arabia.This is an excellent opportunity for someone who is passionate about delivering exceptional service and building strong relationships with clients.Key Responsibilities:Provide timely and effective assistance to customers through...

  • Customer Success Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan ibex. Pakistan Full time

    Job Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Oxbridge Digital Full time

    Customer Success Specialist - Arabic SpeakingIslamabad, Faisalabad, Gujranwala, Lahore, Multan, Rawalpindi, RaiwindApply By Apr 6, 2025We are looking for a dedicated Arabic-speaking Customer Service Representative to join our team for projects based in Saudi Arabia. If you're passionate about providing excellent service and have strong communication skills,...

  • Customer Success Advocate

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a Customer Success Specialist to drive customer satisfaction and growth. The ideal candidate will excel in ensuring customer happiness, building strong relationships, and driving successful adoption of our solutions.Responsibilities:Better communication and interpersonal skills are crucial for building lasting connections.Strong analytical and...

  • Technical Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Technical Customer Success SpecialistWe are seeking a skilled Technical Account Manager to join our team. The ideal candidate will collaborate closely with clients to ensure seamless implementation and ongoing support of technical services.Key ResponsibilitiesCultivate strong relationships with clients, ensuring a deep understanding of their business and...

  • Customer Success Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Digimaxis Full time

    2 days ago, be among the first 25 applicants.Get AI-powered advice on this job and access more exclusive features.Direct message the job poster from Digimaxis.HR Professional | Technical Recruiter | TA Specialist | T & D | Performance Management & Appraisal | Freelance Recruiter | Compensation & BenefitsCustomer Success ExecutiveDigiMaxis is a fast-growing...