Customer Success Specialist

3 weeks ago

Lahore, Punjab, Pakistan ibexl Full time
Job Overview

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

Job Description
  • Assist customers with their items purchased through the e-commerce website.
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client.
  • Maintain swift responses to customers through email and/or chat.
  • Maintain a friendly, efficient, and attentive manner when dealing with customers to ensure high service quality.
  • Document each customer query along with the resulting solution.
  • Provide alternatives for products/items not available on the e-commerce website.
  • Follow standard processes and procedures when providing resolutions.
  • Stay updated with the latest system information and process changes.
  • Handle objections and customer pushbacks effectively.
Job Specifications
  • O Levels/Intermediate or above.
  • Excellent written and verbal English communication skills.
  • Must have a minimum typing speed of 40 WPM.
  • Proficiency with MS Office, particularly MS Excel and MS Word.
Why should you join us?

We offer a place where you can give your best effort and improve your skills. You will develop empathy and learn to put yourself in the shoes of the people you interact with. We value humor and professionalism, and look for candidates with superb verbal English skills with a U.S. or UK accent. You should be able to communicate your thoughts clearly and effectively in a friendly, accurate, and jargon-free manner.

Desired Skills
  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Organizing
  • Priority Setting
  • Problem Solving
  • Professional Composure
What You Can Expect After Applying?

Once you've applied, relax while we review your application. You will hear back within 3 working days via a call from our recruitment team for an initial screening.

Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
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