Customer Success Specialist

4 weeks ago

Lahore, Punjab, Pakistan Digital Insides Full time

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Tech BPO associate with digital insides. Tech BPOis a dynamic and innovative company that prides itself on delivering high-quality services. AtTech BPO, we are a leading provider of cost estimation services, offering comprehensive solutions to businesses across a wide range of industries. Our team of experts delivers accurate and reliable cost data, helping our clients make informed decisions that drive efficiency and profitability.

· Act as the main point of contact for clients, providing proactive support and ensuring satisfaction.

· Develop strong, long-lasting relationships with clients by understanding their business goals and cost estimation needs.

· Regularly check in with clients to gauge satisfaction and address any concerns or issues.

· Guide new clients through the onboarding process, ensuring a smooth transition into our services.

· Offer expert advice to clients on cost estimation strategies, timelines, and expectations.

· Work closely with the internal team to ensure cost estimates and other deliverables are prepared accurately and on time.

· Monitor client projects, ensuring timely completion of all phases and clear communication throughout.

· Address and resolve any issues or challenges faced by clients, collaborating with internal teams as needed.

· Collect client feedback to identify opportunities for service improvements.

· Provide insights to the Client Success Manager and other teams to help enhance the overall customer experience.

· Suggest product or service improvements based on client needs and industry trends.

Requirements:

· 1-2 years of experience in client success, account management, or customer service, preferably in a consulting or service-based industry.

· Experience in cost estimation, construction, or related fields is a plus.

· Excellent communication skills, both written and verbal.

· Strong organizational and time management skills.

· Ability to manage multiple clients and projects simultaneously.

Why Join Us:

  • Provident Fundto help you save for the future.
  • Health Insurancefor you and your loved ones.
  • Performance-based incentivesin dollars– we reward hard work
  • Appreciation Certificatesto recognize your efforts and milestones.
  • A supportive, growth-oriented environment where you'll have the chance to develop your skills and to gain international experience.

Job-Type:Full time, on-site.

Timings:6pm-3am (Night Shift).

Salary Range:70,000 PKR to 100,000 PKR.

Location:College road, near Wapda town, Township, Lahore.

Job Type: Full-time

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesAdvertising Services

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