Customer Success Specialist

1 day ago

Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time

Direct message the job poster from My Tutor Source (MTS)

HR Manager @ My Tutor Source (MTS) | Talent Sourcing

Job Title: Customer Success Specialist

Shift Timing: 01:00 pm to 10:00 pm

Location: DHA Phase 1 Lahore

My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Support Specialist.

Customer Successis responsible for the following items (but not limited to):

  • Develop and maintain strong, long-lasting relationships with key stakeholders in assigned customer accounts.
  • Serve as the primary point of contact for customers, managing their needs and addressing any concerns promptly and effectively.
  • Conduct regular check-ins, business reviews, and strategic planning sessions with customers.
  • Lead the development and implementation of customer success plans that align with customer goals and objectives.
  • Drive customer engagement and product adoption through best practices, training, and continuous feedback.
  • Monitor customer health metrics and proactively address any risks of churn.
  • Work closely with the sales team to identify and develop opportunities for upselling and cross-selling.
  • Ensure a smooth renewal process, aiming for high retention rates and contract renewals.

Qualifications:

  • Bachelor's degree in Business, Marketing, Communications, or a related field; MBA or other relevant advanced degree preferred.
  • 2+ years of experience in customer success, account management, or a related role in a B2C environment.
  • Proven track record of managing and growing customer accounts, with a strong emphasis on customer satisfaction and retention.
  • Exceptional interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels.
  • Excellent problem-solving abilities and a proactive approach to addressing customer issues.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesEducation Administration Programs

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