Linux Support Engineer

3 weeks ago

Lahore, Punjab, Pakistan Temok Full time

We are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide.

You must have had extensive experience in technical support in this field and strong English communication skills.

Job Specification

Job Responsibilities:

  • Manage support system, live chat, phone calls, support tickets/emails.
  • Provide Linux server administration and technical support operations, including implementation, configuration, troubleshooting, security, and usage monitoring.
  • Administer and maintain web hosting services and servers to support business operations and end users.
  • Implement server hardening, scanning, and removal of backdoors, malware, and viruses; perform website analysis, performance, security, and monitoring.
  • Possess knowledge of web application firewalls and website security technologies, and server and website performance tuning.
  • Demonstrate problem-solving and analytical thinking abilities.
  • Strong knowledge of hosting control panels like cPanel, WHM, Plesk, etc.
  • Sound knowledge of Linux servers and WHMCS, as well as other ticket management systems.
  • Proficient in working with the Linux command line.
  • Familiarity with shell scripting.
  • Knowledge of web technologies, platforms, applications, search engines, DNS/bind, email, web servers, monitoring/NMS, clustering, rDNS, and email clients like Outlook/Thunderbird.
  • Experience with virtualization technologies such as Xen, XenServer, VMware, and Hyper-V.
  • Capable of managing customer VPS and dedicated servers and troubleshooting reported issues.
  • Minimum 1.5 years of experience in the web hosting industry and Linux server administration.
  • Strong team player with the ability to work in a team environment.
  • Knowledge of computer operating systems; Linux knowledge is mandatory.
  • Able to maintain databases and server backups.
  • Provide excellent results and services for assigned tasks.
  • Work independently.
  • Report to Team Lead/Manager.
  • Follow up on customer issues via Helpdesk and provide necessary support.

Location: Information Technology and Services - Lahore, Pakistan

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