
Linux Server Administrator
4 weeks ago
We are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide. You must have had extensive experience of technical support in this field and strong English communication.
Salary depends on experience.
- Manage support system, live chat, phone calls, support tickets/emails.
- Linux server administration and technical support operations, including implementation, configuration, troubleshooting, security, and usage monitoring.
- Customer support, administering and maintaining web hosting services and servers to support business operations and end users.
- Follow up on customer issues via Helpdesk and provide necessary support.
- Problem solver with analytical thinking abilities.
- Strong knowledge of hosting control panels like cPanel, WHM, Plesk, etc.
- Sound knowledge of Linux servers.
- Knowledge of WHMCS and other ticket management systems.
- Strong knowledge of working on Linux command line.
- Knowledge of shell scripting.
- Knowledge of web technologies, platforms, applications, search engines, DNS/bind, Email, web server, monitoring/NMS, clustering, rDNS, email clients (Outlook/Thunderbird).
- Knowledge of virtualization technologies (Xen, XenServer, VMware, Hyper-V).
- Capable of managing customer VPS and dedicated servers, and troubleshooting reported issues.
- Minimum 1.5 years of experience in web hosting industry and Linux server administration.
- Strong team player, able to work in a team environment.
- Knowledge of computer operating systems; Linux knowledge is mandatory.
- Able to maintain databases and server backups.
- Able to provide excellent results and services to assigned tasks.
- Able to work independently.
Reporting to Team Lead/Manager
Information Technology and Services - Lahore, Pakistan
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