
Online Operations Analyst
3 weeks ago
Direct message the job poster from hybytes
HR Assistant @ Hybytes | HR Operations | Recruitment | Technically Recruiter | NON Technical Recruiter | Talent Acquisition | Head Hunting | Record ManagementCompany: Hybytes Pvt Ltd
Job Title: Online Operations Analyst
Job Type: On-site, Full time
Location: Lahore
Working Hours: 11:00-8:00PM
Working Days: Mon-Fri
Role Overview:
As an Online Operations Analyst, you'll be at the heart of our e-commerce engine — ensuring seamless order fulfillment across all platforms and proactively resolving any issues that arise.
You'll play a vital role in enhancing customer experience, managing digital content with precision, and supporting cross-functional projects to uphold our commitment to operational excellence and exceptional service delivery.
Key Responsibilities:
Order Management:
- Ensure timely dispatch of orders (B2C/FBM) and resolution of any fulfillment issues.
- Ensure all orders are shipped correctly and flagged if there are any issues with delivery, orders, or fulfillment.
- Facilitate order changes and provide tracking information to customers.
Online Content & Product Management:
- Maintain accurate website and Amazon content, ensuring it aligns with internal files and is error-free.
- Oversee product launches, ensuring timely updates across platforms (Website, Amazon, Etsy, TikTok).
- Manage SKU generation, barcode records, and product-related assets for new product launches.
- Ensure the website audit is completed regularly and ensure any discrepancies are flagged and fixed within the appropriate time frame.
Account Health Monitoring:
- Conduct daily checks on Amazon account health and performance notifications, escalating any issues as necessary.
- Ensure timely handling of chargeback cases and related issues.
Project Management:
- Lead cross-functional projects related to product delivery, content, Amazon, and website projects.
- Collaborate with marketing, development, external agencies, and 3PLs to ensure the timely completion of all tasks within the department, including product launches and other related projects.
Skills & Qualifications:
- Graduated in Business, Marketing, Supply Chain Management, or any related field
- 3-4 years of proven experience in customer service and online operations
- Strong knowledge and experience of e-commerce platforms (Shopify, Amazon, Etsy, TikTok).
- Experience in product launches and managing listings across multiple platforms (Shopify, Amazon, Etsy, etc.).
- Excellent organizational skills, with the ability to manage multiple priorities and tasks efficiently.
- Strong communication and team management skills to ensure smooth collaboration between teams.
- Mid-Senior level
- Full-time
- Management and Manufacturing
- Industries: Software Development
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