System Support Officer

6 days ago

Multan, Punjab, Pakistan Indus Hospital Full time

System Support Officer - Information Technology

Experience

2-3 Years of Experience

Education

BScs/BS/BE or Equivalent

Last Date

8/15/2025 12:00:00 AM

Job Description

System Support Officers monitor and maintain computer systems and networks. They install and configure systems, diagnose hardware and software faults, and resolve technical issues, either over the phone or in person. The role may encompass various areas of expertise depending on the organization's size. Ensuring the correct operation and maintenance of IT systems is crucial as organizations increasingly depend on these systems for operations and decision-making. Responsibilities include:

  • Monitoring and maintaining computer systems and networks.
  • Guiding users or clients through setup or troubleshooting processes.
  • Troubleshooting and resolving system and network issues, replacing hardware as needed.
  • Following SOPs and instructions to repair faults or set up systems.
  • Supporting the rollout of new applications.
  • Creating new user accounts and resolving password issues.
  • Responding promptly to support calls.
  • Testing and evaluating new technologies.
  • Maintaining network infrastructure, including Internet, LAN, and WiFi.
  • Recommending repairs and improvements for hardware and networks.
  • Applying diagnostic skills to resolve service issues.
  • Planning and executing scheduled maintenance and upgrades.
  • Responding to system breakdowns.
  • Investigating and fixing hardware and software faults.
  • Supervising support staff and technical users.
  • Procurement of replacement or specialized components.
  • Traveling between sites as needed to resolve issues.
  • Ensuring IT disaster recovery and business continuity plans are in place and tested.
  • Reporting support issues and resolutions monthly.
  • Continuously improving IT operations in consultation with the IT Manager.
  • Assisting in creating and distributing computer images using Clone.

Note: Indus Hospital & Health Network is an employer committed to preventing Sexual Exploitation and Abuse. All candidates will undergo rigorous background checks.

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