Client Success Manager
3 weeks ago
Description
Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Position Overview: The Client Success Manager - 3 is responsible for providing financial, administrative and data entry services in order to ensure effective, efficient and accurate financial and administrative operations. Providing these services in an effective and efficient manner will ensure that A/P finances are accurate and up to date, that vendors and suppliers are paid within established time limits without any errors. The Client Success Manager - 3 (CSM-3) at Zones is a pivotal role that focuses on both the growth and retention of existing clients as well as the acquisition of new business. This senior position oversees the seamless orchestration of operations resources and the management of client accounts to ensure optimal service delivery and enhanced client satisfaction. CSM 3s have the highest level of Client Success experience with excellent business skills, Zones knowledge, communications and account management capabilities. As CSM 3, they provide dedicated support to Zones Field Account Executives, enabling them to focus on Field Sales activities and hunting. As individual contributors, within the CSM organization there are three levels of growth – CSM-1, CSM-2 & CSM 3 with specific roles, responsibilities & goals assigned, focused towards providing 5-Star Customer Services. The CSM-3 is responsible for the overall account health of a client. As such, managing key aspects of the customer relationship is critical. This role is highly "client facing." This role performs account management activities, owns the day-to-day client facing tasks, meetings, and communication which thereby allows AMs to focus their time on selling. To effectively execute, CSM-2s must understand their client's business, internal hierarchy, and requirements meticulously. Key Responsibilities:- Developing existing clients
- Proactively developing existing clients by applying Zones' sales methodology, strategically planning, and executing development strategies
- Onboarding new clients in the designated sales region via digital tools
- Same day Lead follow ups to convert MQLs into SQLs
- Staffing opportunity coordination between Client and Partner
- Back Up AM Coverage: Providing coverage for a variety of clients in the Sales region/division, depending on need, by expanding, and nurturing relationships with key Client stakeholders, influencers, and decision makers
- Coordinate with PK CSM-1 team for any burst help needed
Additionally:
- Client Relationship Management: Own day-to-day client relationships on supported accounts, allowing Sales to focus on strategic matters. Understand client business, hierarchy, and needs to contribute meaningfully in meetings and step in as needed.
- Pricing Program Management: Partner with OEMs and PPM to maintain client pricing programs, ensuring consistent and accurate pricing. Regularly update knowledge bases and SOPs to keep information current.
- Inventory Management: Manage run-rate inventory, forecast meetings, and ensure stock standards are met without excess Zones-owned stock. Coordinate closely with Demand Planning for inventory stocking needs.
- Returns Management: Oversee the full returns lifecycle, ensuring compliance with Zones' return policies. Advocate for Customer-Owned Product (COP) returns when possible to reduce client invoicing.
- Escalation Management: Act as the first point of contact for client escalations, providing solutions and escalating to leadership as necessary. Maintain a clear escalation plan and document processes with clients.
- Task and Mail Management: Oversee task timelines and manage communications through internal and external emails. Maintain an up-to-date Issue Log for management review.
- Back-Up Account Management: Ensure up-to-date SOPs and Knowledge Base Articles for supported accounts, providing comprehensive order placement documentation.
- Task and Mail Management: Oversee task timelines and manage communications through internal and external emails. Maintain an up-to-date Issue Log for management review.
- Escalation Management: Act as the first point of contact for client escalations, providing solutions and escalating to leadership as necessary. Maintain a clear escalation plan and document processes with clients.
- Returns Management: Oversee the full returns lifecycle, ensuring compliance with Zones' return policies. Advocate for Customer-Owned Product (COP) returns when possible to reduce client invoicing.
- Inventory Management: Manage run-rate inventory, forecast meetings, and ensure stock standards are met without excess Zones-owned stock. Coordinate closely with Demand Planning for inventory stocking needs.
- Pricing Program Management: Partner with OEMs and PPM to maintain client pricing programs, ensuring consistent and accurate pricing. Regularly update knowledge bases and SOPs to keep information current.
- Drive client adoption of Zones digital platforms and processes.
- Assess internal operations, propose process improvements, and manage customer service experiences.
- Coordinate with internal teams on deployments, inventory, and delivery standards.
- Conduct operational business reviews with Account Managers and clients.
- Ensure all account documentation is accurate and up to date.
- 5+ years Order Management, Customer Service
- Familiarity with order fulfillment, corporate purchasing
- Attention to detail and accurate results
- Ability to work independently
- Excellent verbal and written communication skills
- Experience in handling a high volume of inbound inquiries
- "5-Star" customer focus.
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Job timings: 8:00 PM to 5:00 AM (Pk time) #LI-AA1
#J-18808-Ljbffr
-
Client Success Manager
3 days ago
Islamabad, Islamabad, Pakistan ZEN PVT LIMITED Full timeJob Title: Client Success ManagerJob Description:At ZEN PVT LIMITED, we are seeking an experienced Client Success Manager to join our team. In this role, you will be responsible for managing client relationships and ensuring their success with our products and services.Key Responsibilities:Sales Support & Achievement:Develop and implement strategies to drive...
-
Client Success Manager
3 weeks ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeDescription Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Client Success Manager – 3
3 weeks ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeDescription Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be...
-
Client Success Manager – 2
2 weeks ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeDescription Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Client Success Executive
3 hours ago
Islamabad, Islamabad, Pakistan iGate Technologies Full timeProfessional Growth OpportunitiesiGate Technologies offers a unique opportunity for a Client Success Executive to grow their career in a dynamic environment. As an Account Manager, you will be responsible for delivering exceptional customer experiences, driving sales growth, and collaborating with internal teams to achieve business objectives.
-
Client Success Strategist
4 days ago
Islamabad, Islamabad, Pakistan Cloudelligent Full timeAbout the RoleAt Cloudelligent, we are looking for a highly motivated Cloud Cloud Solutions Expert to join our team. This role will focus on driving customer satisfaction and growth by building and maintaining strong relationships with our clients.The ideal candidate will have a proven track record of developing and executing tailored customer success plans,...
-
Enterprise Client Success Manager
6 days ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeJob DescriptionAs the Client Success Manager at Zones IT Solutions, you will play a pivotal role in driving business growth and customer satisfaction. Your primary responsibilities include:Order Fulfillment: Process orders and quotes efficiently, meeting or exceeding customer/contract SLAs on Quote delivery and Order placement.Quote Creation: Craft quotes...
-
Client Success Manager
6 days ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeDescription Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Client Success Team Lead
2 weeks ago
Islamabad, Islamabad, Pakistan 10Pearls Full timePioneering Business ExcellenceWe are seeking a talented Client Success Team Lead to join our team at 10Pearls. As a seasoned professional, you will lead our client success efforts and drive business growth through innovative solutions and exceptional client service.Key Responsibilities:Lead client success efforts, driving business growth through innovative...
-
Client Success Representative
2 weeks ago
Islamabad, Islamabad, Pakistan TalentPop App Full timeAs a Client Success Representative at TalentPop App, you will be responsible for delivering outstanding support and creating strong customer relationships. You will assist customers via inbound calls, chat, and email, troubleshoot issues effectively, and personalize interactions to build trust with our clients.The successful candidate will have:Strong...
-
Client Success Associate
1 day ago
Islamabad, Islamabad, Pakistan ConnectPro International Full timeClient Success AssociateWe are looking for a dedicated and results-driven individual to fill the role of Client Success Associate. As a key member of our Customer Success Department, you will play a critical part in providing exceptional customer experiences through prompt issue resolution, effective communication, and proactive problem-solving.Key...
-
Client Success and Growth Manager
4 days ago
Islamabad, Islamabad, Pakistan Global Study Advisor Full timeJob OverviewThis is a mid-senior level position that requires a professional with leadership and management skills, client relationship management and customer service skills, strong communication and interpersonal skills, problem-solving and decision-making abilities, organizational and time management skills, experience in the education or immigration...
-
Client Success Manager – 1
6 days ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT...
-
Client Success Expert
6 days ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeJob DescriptionAbout Us:Zones IT Solutions is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We are positioned to be the IT partner you need, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services, operating in more than 120 countries, leveraging a robust...
-
Sales and Client Success Representative
4 days ago
Islamabad, Islamabad, Pakistan HysabOne Full timeHysabOne, a leading AI Services Software House in Islamabad, is hiring Sales and Client Success Representatives for:Business Development.Our team aims to create long-term relationships with our clients, driving growth through strategic partnerships and exceeding their expectations.We are looking for experienced professionals who can excel in cold...
-
Customer Success Manager
4 days ago
Islamabad, Islamabad, Pakistan Cloudelligent Full timePosition Title: Customer Success ManagerLocation: Islamabad (Work from Office)Job Timings: 6pm-3am PKTAbout CloudelligentCloudelligent is Cloud-native consultancy and AWS Advanced consulting partner We specialize in providing bespoke cloud solutions to the SMB & enterprise segments as well as the public sector (Non-Profit Organizations). Being a next-gen...
-
Automobile Sales Manager
3 hours ago
Islamabad, Islamabad, Pakistan The Success Venture Full timeJob Description:The Success Venture is looking for a skilled Automobile Sales Manager to lead our sales efforts in Islamabad. As a key member of our team, you will be responsible for driving sales growth, building strong relationships with clients, and mentoring a high-performing sales team.Achieve and exceed sales targets by identifying and generating...
-
Islamabad, Islamabad, Pakistan Webzotics Full timeOur TeamWe are a diverse and innovative team at Webzotics, committed to delivering exceptional results and fostering a culture of growth and collaboration.Job SummaryWe are seeking highly motivated individuals to join our team as Relationship Executives and Video Editors. The successful candidates will be responsible for building strong client relationships,...
-
Customer Success Manager – Medical Billing
2 weeks ago
Islamabad, Islamabad, Pakistan PointofIT Full timeLocation: Evacuee Trust Complex, F-5 Islamabad (Onsite)Shift Timings: 8 PM – 5 AM (Night Shift)Experience Required: Minimum 3 years in Customer Success or Account Management, specifically in the Medical Billing industry.Join Our Team at PointofIT Pvt LtdWe're seeking an experienced Customer Success Manager with a strong background in Medical Billing to...
-
Customer Success Manager
1 week ago
Islamabad, Islamabad, Pakistan ibex Full timeAbout the Role:The Customer Success Manager will be responsible for acting as a liaison between our customer and the respective client. This role involves providing assistance to customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.Your Key Responsibilities:Provide information about products and...
