Client Success Expert

6 days ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time
Job Description
About Us:
Zones IT Solutions is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We are positioned to be the IT partner you need, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services, operating in more than 120 countries, leveraging a robust portfolio, utilizing the highest certification levels from key partners including Microsoft, Apple, Cisco, Lenovo, Adobe, and more.

The Role:
We are seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for delivering exceptional customer experience, building strong relationships with customers, and driving business growth through strategic planning and execution. You will be working closely with cross-functional teams, including Sales, Marketing, and Operations, to ensure seamless delivery of our services.

Your Responsibilities:
* Deliver exceptional customer experience by ensuring timely and accurate order fulfillment, meeting or exceeding customer/contract SLAs
* Build strong relationships with customers by interacting with them daily, establishing relationships with multiple people in multiple departments, and providing comprehensive and timely communication
* Drive business growth by conducting account planning and coordination of needs, actively participating in pipeline growth and maintenance activities, uncovering future needs through constant value-driven interactions, and understanding account dynamics to look for ways to increase profitability

Requirements:
* Experience in Enterprise level sales
* Strong customer service skills and commitment to meet or exceed customer requirements
* Excellent organization skills and process expertise
* Ability to work in a fast-paced environment and meet aggressive deadlines
* Excellent verbal and written communication skills
* Ability to negotiate, influence, and persuade
* Analytical with excellent problem-solving skill
* Ability to work with little or no supervision

Benefits:
Zones IT Solutions offers a comprehensive benefits package, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on-the-house free quality food, gym, and much more. We are committed to fostering an inclusive and diverse workplace, embracing equal employment opportunity, free from discrimination based on various characteristics.

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