Executive Access Network Operations

3 weeks ago

Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time

Job Purpose:

  • To ensure smooth operations and maintenance of Telco & Non Telco infrastructure of CMPak access network.

Job Responsibilities:

  • Collaborate and communicate effectively with cross-functional teams to provide continuous support to regional teams in daily operations.
  • Coordinate with stakeholders at both headquarters and regional levels for process & policies standardization and ensure compliance with company policies, guidelines, and core values.
  • Develop and maintain preventive and corrective maintenance processes, quality standards, SLAs, and KPIs for the Access Network.
  • Identify operational gaps and weaknesses in access network performance and fault management, assess risks and develop mitigation plans.
  • Conduct post-deployment analysis of resources to ensure achievement of network quality and cost targets.
  • Manage spare parts inventory related to the access network, proactively identifying future requirements based on fault rates and current stock levels.
  • Plan, formulate, and execute key CAPEX and OPEX projects critical to routine operations and ensuring the stability and sustainability of the access network.
  • Establish a clear responsibility matrix to streamline outsourced operations, defining stakeholder roles and accountabilities.
  • Develop and implement maintenance and fault management processes for outsourced operations, ensuring consistent execution.
  • Prepare contingency plans in collaboration with Managed Services vendors and regional teams to effectively manage network emergencies and special events.
  • Oversee end-to-end management of Managed Services vendors, including timely contract renewals to ensure uninterrupted and reliable operations and maintenance of CMPak's Access Network.

Education:

  • Minimum Bachelors in Engineering (Electrical/Telecom) from HEC recognized university is required.

Work Experience:

  • Minimum 3-4 Years of experience in the relevant field of access network/field operations operations and vendor management.

Skills – Generic:

  • Analytical Skills
  • Communication Skills
  • Conflict resolution
  • Customer eccentricity
  • Time management
  • Project management

Skills – Job Specific:

  • In-depth understanding of access network operations & FLM support provisioning to field operations team at HQ level.
  • Hands-on experience on field operations including Telco (BTS/Transmission equipment) & Non-Telco (AC/DC Power systems) is highly desirable.
  • Experience in DC & AC power solutions planning & operations in Telco operators & OEM will be preferred.
  • Contract & vendor management experience including RFPs, SOW, SLAs drafting & ensure contractual compliances.
  • Well versed with NMS (MAE ACCESS, U2020, Netnumen, UME) RMS (Huawei Neteco, ZTE Elastic Net) & OSS tools(Fault management, performance management), MS Office (Excel, Word, Power Point), Visio, Power BI etc.
  • Technical writing, management reporting, data dashboards visualization, performance management.
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