Executive Access Operations Support HQ

2 weeks ago

Islamabad, Islamabad, Pakistan PTCLal Full time

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning Work Place in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

· Be Resilient

· Think Big

· Win Every Battle

· Value Success.

IN THIS ROLE YOU WILL

Oversee and manage the lifecycle of Access domain O&M (Operations & Maintenance) contract renewals, including vetting contract drafts and ensuring timely signing and compliance.


• Monitor and report weekly on the status and progress of O&M support contracts, highlighting risks, delays, and escalations.


• Participate in technical evaluations of vendor proposals and prepare comprehensive evaluation reports for procurement decisions.

HOW CAN YOU EXPRESS YOUR TALENT

  • Participate in technical verification of the installed base under each O&M Level-III Support Contract, and finalize the BOQ for contract renewal by consolidating field team feedback and accounting for out-of-warranty and soon-to-expire inventory.
  • Ensure effective vendor and stakeholder management, facilitating smooth implementation of contractual obligations and dispute resolution.
  • Conduct performance review meetings with vendors and regional teams; track action items and ensure follow-through.
  • Support digital tools and portals for ticketing, complaint handling, and service issue resolution, ensuring timely response and escalation.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • Education : Masters, MBA - BS Electrical / Electronics / Telecom
  • Relevant Experience

Competencies:

  • Operations Management
  • Communication & Stakeholder Management
  • Contracts Management

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

#J-18808-Ljbffr

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