Executive Customer Experience

7 hours ago

Karachi, Sindh, Pakistan Interwood Mobel (Pvt) Ltd. Full time

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  • Map and analyze customer journeys across retail, e-commerce, service, and digital touchpoints
  • Support data-driven decision-making by extracting insights from CRM, WhatsApp, call center, and surveys
  • Track customer satisfaction (CSAT), complaints, and experience gaps to drive continuous improvement
  • Collaborate with teams across Retail, Service, E-Commerce, and Marketing to improve the full customer lifecycle
  • Help design and manage feedback tools and dashboards for visibility into customer experience trends
  • Be part of strategic CX initiatives that reshape how customers interact with our brand

    • Map and analyze customer journeys across retail, e-commerce, service, and digital touchpoints
    • Support data-driven decision-making by extracting insights from CRM, WhatsApp, call center, and surveys
    • Track customer satisfaction (CSAT), complaints, and experience gaps to drive continuous improvement
    • Collaborate with teams across Retail, Service, E-Commerce, and Marketing to improve the full customer lifecycle
    • Help design and manage feedback tools and dashboards for visibility into customer experience trends
    • Be part of strategic CX initiatives that reshape how customers interact with our brand

    Requirements
    • Graduate (0-2 years of experience) with background in Business, Marketing, Psychology, Design Thinking, or Analytics
    • Curious, empathetic, and eager to improve the way customers feel at every touchpoint
    • Strong with data analysis tools (Excel, Google Sheets, Power BI, or CRM systems)
    • Great communicator and team player who thrives in a collaborative environment
    • Passionate about building great experiences, not just solving complaints
    Seniority level
    • Seniority levelAssociate
    Employment type
    • Employment typeFull-time
    Job function
    • Job functionCustomer Service
    • IndustriesIT Services and IT Consulting

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