Customer Support Executive

2 weeks ago


Karachi, Sindh, Pakistan Horyzon Full time

Ø Recommend potential products and services to management by collecting customer information and analyzing customer needs.
Ø Respond customer quotes and queries and negotiation in price through calls, text and emails.
Ø Prepare product or service reports by collecting and analyzing customer information.
Ø Identify and assess customers' needs to achieve satisfaction.
Ø Provide accurate price, valid and complete information by using the right methods.
Ø Resolve customer complaints and daily follow up via phone and email.
Ø Assist with placement of orders, payments and refund.
Ø Deliver superior customer services and ensure absolute customer satisfaction.

Job Specification

Good command over English

Capable of using technology systems and tools such as Microsoft Office etc.
Excellent interpersonal & communication skills

Ability to explain product & services and handle conflict situation

Strong phone and verbal communication skills along with active listening
Important Note: Only North Karachi and surrounding areas Candidiate will be short listed.
Timings: 5:30 PM to 2 AM
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