Customer Support Executive

3 weeks ago

Karachi, Sindh, Pakistan Snoonu Full time

About Us

At Snoonu, we believe that through technology, anything is possible. Our vision is to be the first Qatari Super App that propels the region and its community through innovative technology. We are leaders in our field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG Our culture values everyone's contributions; we coach, listen, and act. Our environment is dynamic and prepared to hit the ground running at any time.

Our Mission

Our mission is to transform how we live by connecting people with technology that offers endless possibilities, surpasses norms, uplifts communities, creates opportunities, and we do it proudly. We invite talents, entrepreneurs, and creative minds to join us on this journey to become Qatar's first Unicorn.

Values We Live By

  • Be Customer Obsessed: Focus on the customer and all else will follow.
  • Act with Integrity: Be honest, ethical, and trustworthy in everything we do.
  • Be Curious and Creative: Innovate and create solutions to bring a lasting positive impact.
  • Lead by Example and Take Ownership: Be the change you want to see and take responsibility.
  • Work Smart and Deliver Results: Do more by doing less, better, and faster.
  • It's all about people: Be a team player; together, we are stronger.

Responsibilities

  • Manage a high volume of incoming calls and chats.
  • Identify and assess customer needs to achieve satisfaction.
  • Build sustainable relationships and trust through open communication.
  • Demonstrate availability and maintain a positive attitude to handle customer frustrations and improve perceptions.
  • Provide accurate and complete information using appropriate methods/tools.
  • Meet personal and team targets for call/chat handling.
  • Follow communication procedures, guidelines, and policies.
  • Prioritize escalations to ensure high efficiency and resolution.

Preferred Skills and Qualifications

  • Strong phone contact handling skills and active listening.
  • Good leadership skills and ability to guide junior team members.

Requirements

  • Minimum academic qualification: Intermediate/OA Levels.
  • At least 1 year of experience in customer service (Call Centre).
  • Familiarity with industry practices and standards.
  • Proficiency in English or Arabic (written, oral, presentation).
  • Efficient use of computer software, including MS Office.
  • Ability to work in rotational shifts.
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