Associate, Channels Tech Specialists

3 weeks ago

Islamabad, Islamabad, Pakistan S&P Global, Inc. Full time
About the Role:

Grade Level (for internal use): 07

The Team:

This team partners with global Datafeed Application Specialists, Product Development, Product Management and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solution customers. This includes client-site environment sizing, product deployment, configuration, and performance tuning.

The Impact:

You will be able to contribute to customers, the team and company in meaningful ways. You will be integrated into a group with high expectations, focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills. Your position is essential as it is the link between the end-user and our Channels Data Delivery Products/Solutions. Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets, you will act as a consultant providing the best and most efficient ways for our customers to use our tools to achieve quality results integrating our data into their internal mission-critical operational workflows and data environments.

What's in it for you?

  • Build a career with a global company
  • Partner with other product specialists and customers as a technical consultant
  • Interact directly with clients and resolve challenging technical issues
  • Learn the global financial markets and related content workflow needs
  • Grow and improve your skills by working on enterprise level products and new technologies
  • Experience different challenges on a daily basis

Responsibilities:

  • Be a technical product specialist for our Channels Data Delivery solutions and provide in-depth technical assistance to clients
  • Deploy/Support our Xpressfeed Loader application on our client's enterprise level environments
  • Assist in solution sizing, deployments, configurations and troubleshooting on-the-go
  • Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales' opportunities
  • Bring new ideas for innovation and automation excellence into the technical support process and build tools that will help replicate, troubleshoot, and resolve client issues
  • Research and gain knowledge on the rapidly evolving product offerings
  • Assess the technical dynamics within client environments that might impact product performance and recommend changes for improvement
  • Involved in product strategy, roadmaps, and user-acceptance testing
  • Client-side solution deployments, implementations, upgrades, and migrations
  • Be the voice of the customers for product enhancements

What We're Looking For:

Core Qualifications

  • Degree in Computer Science, Information Systems, or equivalent experience
  • Excellent communication skills (verbal, written and presentation)
  • Demonstrated technical troubleshooting and problem-solving skills, resourcefulness, attention to detail, quality, and follow-through
  • Technical product support or technical sales experience
  • Must be confident and energized leading client-facing technical discussions
  • Experience with software deployments & configuration
  • Windows and Linux operating system knowledge
  • SQL query skills
  • Experience with cloud environments (AWS, MS Azure and/or Google Cloud)
  • Solid knowledge of AWS (EC2, RDS/Aurora) environments
  • Sizing, standing-up and deploying software and databases in AWS a PLUS
  • Self-starter with ability to keep pace with rapid changes in evolving technologies

Highly Desired Knowledge, Skills & Experience

  • Finance related experience or degree
  • Capital markets (financial, credit, trading, benchmarks/indexes, industries, etc.)
  • SQL Server, Oracle, PostgreSQL and/or MySQL a PLUS
  • Windows services and/or Linux daemon processes
  • Windows system administration/security
  • Linux administration/security
  • Database administration
  • FTP Protocols (FTP, SFTP, FTPS, etc.) & features/commands
  • Proxies (HTTP/FTP)
  • Network & Security Protocols
  • Open source / evolving databases
  • Product strategy and product development lifecycles (agile/scrum)
  • Data integration concepts & techniques
  • Data modeling, big data & alternative/unstructured data

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

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