Associate, Channels Tech Specialists

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About the Role:

Grade Level (for internal use): 07

The Team:

This team partners with global Datafeed Application Specialists, Product Development, Product Management and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solution customers. This includes client-site environment sizing, product deployment, configuration, and performance tuning.

The Impact:

You will be able to contribute to customers, the team and company in meaningful ways. You will be integrated into a group with high expectations, focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills. Your position is essential as it is the link between the end-user and our Channels Data Delivery Products/Solutions. Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets, you will act as a consultant providing the best and most efficient ways for our customers to use our tools to achieve quality results integrating our data into their internal mission-critical operational workflows and data environments.

What's in it for you?

1. Build a career with a global company
2. Partner with other product specialists and customers as a technical consultant
3. Interact directly with clients and resolve challenging technical issues
4. Learn the global financial markets and related content workflow needs
5. Grow and improve your skills by working on enterprise level products and new technologies
6. Experience different challenges on a daily basis

Responsibilities:

1. Be a technical product specialist for our Channels Data Delivery solutions and provide in-depth technical assistance to clients
2. Deploy/Support our Xpressfeed Loader application on our client's enterprise level environments
3. Assist in solution sizing, deployments, configurations and troubleshooting on-the-go
4. Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales' opportunities
5. Bring new ideas for innovation and automation excellence into the technical support process and build tools that will help replicate, troubleshoot, and resolve client issues
6. Research and gain knowledge on the rapidly evolving product offerings
7. Assess the technical dynamics within client environments that might impact product performance and recommend changes for improvement
8. Involved in product strategy, roadmaps, and user-acceptance testing
9. Client-side solution deployments, implementations, upgrades, and migrations
10. Be the voice of the customers for product enhancements

What We're Looking For:

Core Qualifications:

1. Degree in Computer Science, Information Systems, or equivalent experience
2. Excellent communication skills (verbal, written and presentation)
3. Demonstrated technical troubleshooting and problem-solving skills, resourcefulness, attention to detail, quality, and follow-through
4. Technical product support or technical sales experience
5. Must be confident and energized leading client-facing technical discussions
6. Experience with software deployments & configuration
7. Windows and Linux operating system knowledge
8. Experience with cloud environments (AWS, MS Azure and/or Google Cloud)
9. Solid knowledge of AWS (EC2, RDS/Aurora) environments
10. Sizing, standing-up and deploying software and databases in AWS a PLUS
11. Self-starter with ability to keep pace with rapid changes in evolving technologies

Highly Desired Knowledge, Skills & Experience:

1. Finance related experience or degree
2. Capital markets (financial, credit, trading, benchmarks/indexes, industries, etc.)
3. SQL Server, Oracle, PostgreSQL and/or MySQL a PLUS
4. Windows services and/or Linux daemon processes
5. Windows system administration/security
6. Database administration
7. Proxies (HTTP/FTP)
8. Network & Security Protocols
9. Open source / evolving databases
10. Product strategy and product development lifecycles (agile/scrum)

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

1. Health & Wellness: Health care coverage designed for the mind and body.
2. Flexible Downtime: Generous time off helps keep you energized for your time on.
3. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
4. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
5. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
6. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)