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Sales and Customer Support Representative

4 weeks ago

Rawalpindi Cantonment, Pakistan EGeeks Global Full time
Sales and Customer Support RepresentativeSales and Customer Support Representative

Direct message the job poster from EGeeks Global

Job Title: Sales and Customer Support Representative

Location: Rehmanabad, Rawalpindi

Job Type: Full-time

Job Overview:

We are seeking a dynamic and customer-focused Sales and Customer Support Representative to join our team. The ideal candidate will handle customer inquiries, manage sales leads, and ensure high levels of customer satisfaction. Strong communication skills, a sales-driven mindset, and the ability to address customer concerns effectively are essential for this role.

Key Responsibilities:


• Respond to customer inquiries via phone, email, and chat in a professional manner


• Provide accurate information on products/services, pricing, and order processing


• Identify customer needs and recommend appropriate solutions


• Follow up with leads and convert them into sales


• Build and maintain strong relationships with existing customers


• Handle customer complaints efficiently and professionally


• Maintain records of interactions, transactions, and customer feedback


• Collaborate with the sales and marketing teams to achieve business goals

Requirements:


• Bachelor's degree in Business Administration, Marketing, or a related field


• 1–2 years of experience in sales, customer service, or a related role


• Excellent communication and interpersonal skills


• Strong problem-solving and customer-oriented approach


• Ability to multitask and work effectively in a fast-paced environment


• Proficiency in Microsoft Office; experience with CRM tools is a plus


• Fluency in English and Urdu

Preferred:


• Previous experience in a sales-driven customer support role


• Strong negotiation and persuasion skills

What We Offer:

  • Competitive salary with performance-based commissions
  • Opportunities for career growth and professional development
  • A collaborative and inclusive work environment
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesIT Services and IT Consulting

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