Live Chat Support Representative

2 days ago

Karachi, Sindh, Pakistan Athar Business Machines FZE DubaiMachines Full time

Athar Business Machines FZE / DubaiMachines, Pakistan

We at Dubaimachines.com, a venture of Athar Business Machines FZE are looking for an energetic and customer-centric Live Chat Support Representative who will be handling the live website chat for multiple domains and the target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
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