Senior Customer Support Representative

4 weeks ago


Multan, Punjab, Pakistan B2B Appointments Full time

Company Description

B2B Appointments empowers businesses to thrive with tailored B2B appointment solutions. Our services transform sales journeys from lead generation to conversion, helping businesses enhance their sales strategies. Join us in connecting and elevating your business to new heights.

Role Description

This is a full-time on-site role for a Senior Customer Support Representative located in Multan. The Senior Customer Support Representative will be responsible for ensuring high levels of customer satisfaction. This includes handling customer service inquiries, troubleshooting issues, and providing excellent communication to resolve any concerns. The role also involves managing support tickets and coordinating with other departments to improve service efficiency.

Qualifications

  • Experienced in cold calling
  • Experience in Customer Support and Customer Service roles
  • Strong Customer Satisfaction and Communication skills
  • Ability to troubleshoot and resolve user issues effectively
  • Excellent interpersonal skills and a customer-focused attitude
  • Ability to work efficiently in a team-oriented environment
  • Experience with CRM software is a plus
  • Bachelor's degree in a relevant field or equivalent work experience
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